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News Release
PGE launches new resource for customers to get more detailed restoration information - 02/17/21

Portland, Ore. (Feb. 17, 2021) – Portland General Electric (PGE) launched a new resource on its website for customers to get more specific information about work underway in their communities each day and answers to frequently asked questions. Customers can visit to learn more.

As of this morning, restoration details include:

  • Number of customers out: 151,000
  • Transmission lines out: 11
  • Substations out: 0
  • Number of feeders out: 25

Work progress as of this morning includes:

  • Transmission lines repaired: 29
  • Substations repaired: 20
  • Feeders repaired: 207

The series of historic and devastating storms that hit our communities brought three waves of snow, ice and wind and resulted in catastrophic damage to PGE’s system. PGE has restored power to nearly 490,000 customers since the start of the storm, although more than 150,000 customers remain without power. As PGE works 24/7 to restore power, we continue to see saturated trees and limbs inflict additional damage to transmission lines, substations, feeders and distribution lines – all required to work together to deliver power to the approximately 900,000 homes and businesses we serve.

About Portland General Electric Company: Portland General Electric (NYSE: POR) is a fully integrated energy company based in Portland, Oregon, with operations across the state. The company serves approximately 900,000 customers with a service area population of 2 million Oregonians in 51 cities. PGE owns 16 generation plants across Oregon and other Northwestern states and maintains and operates 14 public parks and recreation areas. For over 130 years, PGE has delivered safe, affordable and reliable energy to Oregonians. Together with its customers, PGE has the No. 1 voluntary renewable energy program in the U.S. PGE and its 3,000 employees are working with customers to build a clean energy future. In 2020, PGE, employees, retirees and the PGE Foundation donated $5.6 million and volunteered 18,200 hours with more than 400 nonprofits across Oregon. For more information visit


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