PGE Customers Can Take Action Now To Prepare For Stormy Winter Weather - 11/12/25

PORTLAND, Ore. — Portland General Electric plans and prepares year-round for inclement and extreme weather conditions and encourages customers to be prepared, too. As winter approaches, the potential for weather-related power outages caused by strong wind, snow and ice grows each day.

Our goal is to keep the lights on for our customers. That’s why we’re always working to run the grid safely and reliably. We prepare for storms and extreme weather by trimming trees near power lines, using advanced weather forecasts and monitoring conditions with high-tech tools like our AI-powered cameras and weather stations.

Important safety information:

• If you see a downed power line:
  • Never touch a downed power line – or anything else the line is touching.
  • Always assume powerlines are live and stay at least 50 feet away (that’s a little longer than a city bus).
  • You should always assume downed power lines are electrified and extremely dangerous, they don’t have to spark or sizzle to be live.
  • If you see downed power lines, call 911, then report it to PGE at 503-464-7777.

Things customers can do now to prepare:

• Prepare an outage kit that includes:           
  • Flashlight or headlamps                                                      
  • Battery-powered or hand crank radio and alarm clock or watch
  • Car charger for your cell phone, laptop or tablet
  • 72-hour supply of ready-to-eat food and water
  • Any required medications
  • Extra blankets
  • Bottled water for people and animals
• Be familiar with safe cooking, heating and lighting practices. Information on safe generator use and other safety tips are available on portlandgeneral.com/safety.
• If you have an electric garage door opener, learn how to operate it manually.
• For more winter-ready tips, visit portlandgeneral.com/beprepared.

What to do if your power goes out.

For customers whose power is out, PGE offers several ways to get updates or report an outage:

• Text updates: Please make sure PGE has your contact information up to date so we can provide you with outage information via text message (outage texts are currently available for residential and small business customers with fewer than six accounts).
• Online: Go to portlandgeneral.com/outage to view PGE’s outage map, which is the best place to go for real-time outage information.
• App: Download the PGE app at the Google Play Store or Apple App Store. Links also available at portlandgeneral.com/app.
• Phone: Call 503-464-7777 or 800-544-1795 to report a power outage or downed line through our automated system. Customers can also request a call back when power is restored.

About Portland General Electric Company

Portland General Electric (NYSE: POR) is an integrated energy company that generates, transmits and distributes electricity to nearly 950,000 customers serving an area of 1.9 million Oregonians. Since 1889, Portland General Electric (PGE) has been powering social progress, delivering safe, affordable, reliable and increasingly clean electricity while working to transform energy systems to meet evolving customer needs. PGE customers have set the standard for prioritizing clean energy with the No. 1 voluntary renewable energy program in the country. PGE was ranked the No. 1 utility in the 2024 Forrester U.S. Customer Experience Index and is committed to reducing emissions from its retail power supply by 80% by 2030 and 100% by 2040. In 2024, PGE employees, retirees and the PGE Foundation donated $5.5 million and volunteered nearly 23,000 hours to more than 480 nonprofit organizations. For more information visit www.PortlandGeneral.com/news

Portland General Electric Introduces Temporary Protections For Income-qualified And Medical Certificate Customers Amid Government Shutdown - 11/07/25

PORTLAND, Ore. (Nov. 7, 2025) -- To support customers affected by the ongoing U.S. federal government shut down and delays in federal assistance programs, Portland General Electric is temporarily expanding protections for customers enrolled in its Income-Qualified Bill Discount and medical certificate programs. Through the end of the year, PGE will suspend service disconnections for Income-Qualified Bill Discount recipients and medical certificate customers.

“PGE understands that some customers are facing difficult decisions,” said Allison Rowden, PGE director of customer service. “We are here for our customers through bill assistance programs and options that can help with your specific situation. We’re just a phone call away.”

These temporary measures are in addition to PGE’s regular winter protections, which prohibit disconnections for all residential customers during times of extreme weather. Together, these measures help ensure customers maintain access to safe, reliable service during this period of uncertainty. Approximately 19,000 households throughout PGE’s service area have lost access to Low-Income Home Energy Assistance Program (LIHEAP).

PGE’s Income-Qualified Bill Discount Program is not affected by the government shutdown, and customers enrolled in the program will continue to receive their bill discounts. Residential customers not currently enrolled with a household income at or below 60% of Oregon’s median family income may be eligible to enroll in the program. The exact size of the discount percentage will vary based on household size and income level.

To enroll, eligible customers can sign up

• Online at portlandgeneral.com/iqbd
• Call PGE’s Customer Service at 503-228-6322, where teams are ready to assist in more than 200 languages.

The Income Qualified Discount Program is just one way that PGE works closely with customers who are struggling to pay their bills. PGE can also help by setting up a payment plan, extending payment due dates, or helping connect customers with community resources. Visit Oregon Energy Assistance Programs, LIHEAP & More | PGE for more information.

About Portland General Electric

Portland General Electric (NYSE: POR) is an integrated energy company that generates, transmits and distributes electricity to over 950,000 customers serving an area of 1.9 million Oregonians. Since 1889, Portland General Electric (PGE) has been powering social progress, delivering safe, affordable, reliable and increasingly clean electricity while working to transform energy systems to meet evolving customer needs. PGE customers have set the standard for prioritizing clean energy with the No. 1 voluntary renewable energy program in the country. PGE was ranked the No. 1 utility in the 2024 Forrester U.S. Customer Experience Index and is committed to reducing emissions from its retail power supply by 80% by 2030 and 100% by 2040. In 2024, PGE employees, retirees and the PGE Foundation donated $5.5 million and volunteered nearly 23,000 hours to more than 480 nonprofit organizations. For more information visit www.PortlandGeneral.com/news

PGE Foundation Donates $50,000 To Oregon Food Bank To Support Oregonians Facing Food Insecurity - 11/03/25

As many Oregonians face uncertainty following the expiration of the Supplemental Nutrition Assistance Program (SNAP) benefits on November 1, the PGE Foundation, the philanthropic arm of Portland General Electric, is donating $50,000 to Oregon Food Bank to help ensure families have access to food.

According to an analysis of USDA data by the Center on Budget and Policy Priorities (CBPP), the program helped over 757,000 Oregon residents buy food in 2024, which is about one in six Oregonians. The PGE Foundation’s contribution will help Oregon Food Bank meet growing needs across communities statewide.

The PGE Foundation is proud to support Oregon Food Bank’s mission to end hunger. Since 1996, Portland General Electric and the PGE Foundation together have contributed more than $1 million to Oregon Food Bank to help fight hunger and support food security across Oregon. According to Oregon Food Bank, every $10 donated provides 30 meals for the community.

"Our Foundation is grounded in the belief that we are stronger when we take care of one another," said PGE Foundation Board Chair, Angelica Espinosa. “This donation reflects our mission and shared commitment to Oregonians, by supporting families, strengthening communities, and helping ensure access to basic needs like food remains affordable and within reach for everyone.”

“As hundreds of thousands of our neighbors face disruption to SNAP benefits, we’ve seen communities across Oregon come together to ensure families can still access the food we all need to thrive,” said Alison Wandschneider, Oregon Food Bank spokesperson. “PGE’s longstanding partnership with Oregon Food Bank and timely investment strengthen both immediate hunger relief and the long-term solutions that end hunger and its root causes for good. We’re grateful to work together toward a future where no one in our community is worried about where their next meal will come from.”

For more information about how you can support Oregon Food Bank, click here.

About the PGE Foundation

The PGE Foundation is the philanthropic arm of Portland General Electric. Founded in 1997, the foundation was created through an endowment with the expressed purpose of improving the quality of life for Oregonians. As a foundation dedicated to helping others, it prioritizes support for upstream solutions that expand access, build skills and confidence, and open pathways for greater economic mobility — creating lasting impact for individuals and local communities. Since its inception, the foundation has awarded more than $32 million to community organizations across the state. To learn more, please visit www.pgefoundation.org