PGE Advierte A Los Clientes Sobre Estafas Engañosas Relacionadas Con Servicios Públicos - 01/09/26

9 de enero de 2026 – Portland General Electric (PGE) quiere que los clientes estén al tanto de las prácticas engañosas y las estafas relacionadas con los servicios públicos.

Hay informes recientes de personas que se hacen pasar por trabajadores de servicios públicos y utilizan tácticas de presión para entrar en las viviendas o exigir pagos inmediatos. Esta es una táctica que suelen usar los estafadores para engañar a los clientes desprevenidos, e incluye llamadas telefónicas, mensajes de texto, mensajes en redes sociales y correos electrónicos engañosos.

PGE recomienda a sus clientes que siempre pidan ver la insignia de empleado del visitante, y que llamen a PGE (503-228-6322) para verificar que se trata de un empleado o contratista de PGE. PGE siempre ofrece numerosas oportunidades para realizar pagos antes de las desconexiones de servicio.

Por lo general, estas prácticas engañosas que se informan a PGE están dirigidas a los clientes residenciales, pero las empresas —especialmente los propietarios de pequeñas empresas— también pueden estar en riesgo.

Estos consejos pueden ayudar a los clientes a reconocer las actividades fraudulentas y a protegerse contra ellas.

• Compruebe la identidad de los representantes de servicios públicos que realizan visitas en persona. Si son empleados de PGE, le mostrarán la insignia y la identificación de PGE.
  • Llame a la Policía inmediatamente si sospecha que la persona es un impostor. Llame al 911 si está en peligro físico.
• Sospeche de las amenazas urgentes o de las presiones sobre la desconexión del servicio y el pago de las facturas.
  • Con frecuencia, los estafadores se aprovechan de la incertidumbre y el miedo que genera en la víctima la posibilidad de que le corten la energía para presionarla y que pague de inmediato.
  • Comuníquese con el servicio al cliente de PGE para verificar el estado de su cuenta y las opciones de pago si alguien lo amenaza inesperadamente con una desconexión inmediata.
• PGE nunca pedirá a los clientes que paguen la factura con una tarjeta prepaga, aplicaciones de pago digital, criptomonedas u operaciones directas con instituciones bancarias.
  • Regístrese en línea o descargue la aplicación móvil de PGE para controlar el estado de su cuenta y verificar los métodos de pago aprobados. Los representantes de PGE nunca se comunicarán con los clientes para solicitarles información personal confidencial, como el número del Seguro Social o información bancaria.
• No asuma que el nombre y el número que aparecen en el identificador de llamadas son legítimos.
  • Llame a PGE directamente (503-228-6322) para verificar la información de la cuenta, al número que aparece en la factura mensual o en el sitio web de PGE.
  • No utilice un número que se le brinde en una llamada o visita a domicilio inesperadas de una persona que diga ser representante de PGE.
• Preste atención cuando abra los enlaces en los correos electrónicos o los mensajes de texto.
  • Tenga cuidado cuando abra los correos electrónicos o los mensajes de texto en los que se solicite información de la cuenta o el pago de una factura o se afirme que los envía directamente un empleado de PGE.
  • Revise más de una vez la autenticidad de los enlaces antes de abrirlos, ya que pueden ser parte de una campaña de phishing diseñada para obtener información personal.

Si un cliente cree que su información ha sido expuesta o que ha sido víctima de un fraude relacionado con una cuenta de PGE, debe denunciar el incidente a PGE al 503-228-6322.

Para obtener más información sobre cómo protegerse contra las estafas, visite el sitio web de alerta de fraude de PGE.

PGE Warns Customers Of Deceptive Utility Scams - 01/09/26

Jan. 7, 2026 – Portland General Electric (PGE) wants customers to be aware of misleading practices and deceptive utility scams.

There are recent reports of individuals posing as utility workers using high-pressure tactics for home entry or immediate payment. This is one tactic scammers often use to deceive unsuspecting customers, including making misleading phone calls, texts, social media messages and emails.

PGE encourages customers to always ask to see a visitor’s employee badge, then call PGE (503-228-6322) to verify they are a PGE employee or contractor. PGE always provides multiple opportunities for payment in advance of service shutoffs.

Often these deceptive practices reported to PGE target residential customers, but businesses – especially small business owners – can also be at risk.

The following tips can help customers recognize and protect themselves against fraudulent activities:

• Verify the identity of in-person utility representatives. If it is a PGE employee, they will show a PGE badge and identification.
  • Call the police immediately if you suspect the person is an imposter. Call 911 if you are in physical danger.
• Be suspicious of urgent threats or pressuring language around bill disconnects or payment.
  • Scammers often rely on a victim’s uncertainty and panic over the prospect of a threatened power shutoff to pressure immediate payment.
  • Contact PGE customer service to verify account status and payment options if someone unexpectedly threatens immediate disconnection.
• PGE will never ask customers to pay their bill with a prepaid card, digital payment apps, cryptocurrencies or direct transactions with banking institutions.
  • Register online or download the PGE mobile app to check account status and verify approved methods of payment. PGE representatives will never contact customers and ask for sensitive personal information such as social security numbers or banking information.
• Don’t assume the name and number on caller ID are legitimate.
  • Call PGE directly to verify account information (503-228-6322), using the phone number on PGE monthly bill or from PGE’s website.
  • Do not use a number provided by an unexpected phone call or household visit from someone claiming to be a PGE representative.
• Be aware when clicking links in emails or texts.
  • Use caution when opening unexpected emails or texts asking for account information, bill payment or claiming to be directly from a PGE employee.
  • Double check links for authenticity before clicking on them, they may be part of a phishing campaign designed to obtain personal information.

If a customer thinks their information has been compromised or they have been victim to a scam related to a PGE account, report the incident to PGE at 503-228-6322.

For more information on how to stay safe from scams, visit PGE’s Fraud Alert webpage.

PGE Prepares For Windstorm And Potential Power Outages Forecasted On Christmas Eve, Encourages Customers To Prepare - 12/22/25

PORTLAND, Ore. — Portland General Electric (PGE) is urging customers to prepare for potential power outages as a potential significant windstorm approaches the region this Wednesday, Christmas Eve. Unlike last week's weather event, meteorologists are tracking a stronger storm system that could bring sustained winds of 20-45 mph with gusts reaching 45-65 mph throughout PGE's entire service area.

The forecasted windstorm, part of a larger weather system affecting the entire West Coast from California to Washington, is expected to arrive Wednesday morning and continue through mid-afternoon, potentially creating hazardous conditions. With the holidays well underway, PGE is taking proactive measures now to prepare including crew staffing and staging materials at line operation centers to address outages quickly.

PGE meteorologists are actively monitoring the developing weather system.

Things customers can do now to prepare:

• Prepare an outage kit that includes:                    
  • Flashlight or headlamps                                                                            
  • Battery-powered or hand crank radio and alarm clock or watch
  • Car charger for your cell phone, laptop or tablet
  • 72-hour supply of ready-to-eat food and water
  • Any required medications
  • Extra blankets
  • Bottled water for people and animals
• Be familiar with safe cooking, heating and lighting practices. Information on safe generator use and other safety tips are available on portlandgeneral.com/safety.
• For more winter-ready tips, visit portlandgeneral.com/beprepared.

Important downed power line safety information:

• If you see a downed power line:
  • Never touch a downed power line – or anything else the line is touching.
  • Always assume powerlines are live and stay at least 50 feet away (that’s a little longer than a city bus).
  • You should always assume downed power lines are electrified and extremely dangerous, they don’t have to spark or sizzle to be live.
  • If you see downed power lines, call 911, then report it to PGE at 503-464-7777.
• Be sure to check out our downed power line safety video.

Generator safety:

• Always operate your portable gas generator outside. Place it in a well-ventilated area way from doors, windows and your garage. Otherwise, deadly odorless carbon monoxide can be drawn into your house and poison your family.  
• Don’t get shocked! Use only an outdoor-rated, grounded extension cord; one with a GFCI (ground-fault circuit interrupter) is best. 
• Never “back feed.” Don’t try to power the house by using a doctored extension cord to plug a generator into a household outlet. This is extremely dangerous! It can not only ruin your home’s wiring and start a fire, it can also accidentally energize a power line our crew thinks is safe to work on. An unsuspecting PGE line worker could be seriously injured or killed. Only connect individual appliances to the receptacle outlet of the generator. 
• Avoid burns. Generators can get very hot during operation. Use extreme caution to avoid burns and let the engine cool before you refuel. 
• Keep children and pets away from generators at all times.  
• Don’t overload your generator. Follow the wattage guidelines in your owner’s manual.

For customers who experience a power outage, PGE offers several ways to get updates or report an outage:

• Text updates: Please make sure PGE has your contact information up to date so we can provide you with outage information via text message (outage texts are currently available for residential and small business customers with fewer than six accounts).
• Online: Go to portlandgeneral.com/outage to view PGE’s outage map, which is the best place to go for real-time outage information.
• App: Download the PGE app at the Google Play Store or Apple App Store. Links also available at portlandgeneral.com/app.

• Phone: Call 503-464-7777 or 800-544-1795 to report a power outage or downed line through our automated system. Customers can also request a call back when power is restored.

About Portland General Electric Company

Portland General Electric (NYSE: POR) is an integrated energy company that generates, transmits and distributes electricity to nearly 950,000 customers serving an area of 1.9 million Oregonians. Since 1889, Portland General Electric (PGE) has been powering social progress, delivering safe, affordable, reliable and increasingly clean electricity while working to transform energy systems to meet evolving customer needs. PGE customers have set the standard for prioritizing clean energy with the No. 1 voluntary renewable energy program in the country. PGE was ranked the No. 1 utility in the 2024 Forrester U.S. Customer Experience Index and is committed to reducing emissions from its retail power supply by 80% by 2030 and 100% by 2040. In 2024, PGE employees, retirees and the PGE Foundation donated $5.5 million and volunteered nearly 23,000 hours to more than 480 nonprofit organizations. For more information visit www.PortlandGeneral.com/news