Douglas Co. Sheriff's Office
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News Release
Telephone Service Outage Affecting 911 Service - 10/25/21

** UPDATE 10/25/2021 8:45 AM **

DOUGLAS COUNTY, Ore. - Telephone service has been restored to the residents of Drain, Yoncalla, Elkton and Scottsburg, allowing residents in the affected area to dial 9-1-1 in an emergency. 

The Sheriff's Office was notified around 11:00 pm, Sunday evening that a cut fiber line near Cottage Grove had been repaired and restoring service to the area. 

Questions regarding the damaged utility line, should be referred to the telephone service provider. 


** ORIGINAL RELEASE 10/24/2021 7:10 AM **

DOUGLAS COUNTY, Ore. - The Douglas County Sheriff's Office has been notified by Lumen Technologies & Reliance Connect of a fiber line cut near Cottage Grove that is impacting telephone service and disrupting the ability of those affected to dial 9-1-1 from their landline telephones. The outage began roughly around 10:30 pm on Saturday, October 23, 2021.

Residents in the communities of Drain, Yoncalla, Elkton and Scottsburg are experiencing the effects of the telephone service outage. Residents who have cellular telephone service may be able to dial 9-1-1 from their cellular telephone to summon emergency services. The Drain, Yoncalla, Elkton and Scottsburg fire stations have also been staffed with personnel. 

At this time, the telephone providers are unable to provide an estimated time of repair. 

View more news releases from Douglas Co. Sheriff's Office.