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Umpqua Bank Ranked #1 in Northwest for Customer Satisfaction by J.D. Power - 05/07/21

Umpqua’s human digital banking approach met customers’ need for personal, accessible banking during period of financial disruption

PORTLAND, Ore., (May 7, 2021)—Umpqua Bank, a subsidiary of Umpqua Holdings Corporation (NASDAQ: UMPQ), has been named the top bank in the Northwest region for customer satisfaction in the J.D. Power 2021 U.S. Retail Banking Satisfaction StudySM. The bank was among 13 U.S. financial institutions to earn a top regional ranking in the study, which highlights banks’ efforts to support customers during the pandemic.

According to Umpqua CEO Cort O’Haver, Umpqua’s human digital banking strategy uniquely prepared the bank to help customers stay personally connected to their money and their banker, particularly at the height of the pandemic’s economic and financial disruption.

“Our number one ambition at Umpqua is to be there for our customers in good times and bad. So being ranked as the top bank in our region in customer satisfaction means a lot, particularly after the extraordinary disruption of the past year,” said O’Haver. “This recognition is above all a credit to our retail associates who’ve gone the extra mile for customers. It also reflects the value of our human digital approach, which is focused on providing customers access to smart, personalized service from a financial partner they know and trust.”

In 2018, the bank launched Umpqua Go-ToTM, the industry’s first human digital banking platform, which leverages technology to empower and scale deeper customer relationships. Go-To enables every customer – at no cost and regardless of account size – the ability to choose their own personal banker devoted to their financial needs. Through a secure chat platform, customers can connect with their personal banker in real time to resolve issues, ask questions directly, and get financial counsel. Go-To enrollment and use spiked more than 30 percent following the onset of the pandemic when customers needed urgent financial support.

Earning J.D. Power’s top ranking is the latest accolade Umpqua has received and reflects the value of its human digital strategy. In 2019, Umpqua earned a Celent Model Bank of the Year Award for customer engagement. The bank was also named the Best Community Bank, USA 2020 by Capital Finance International for its support of more than 17,000 businesses during the first round of the federal Paycheck Protection Program.

About Umpqua Bank
Umpqua Bank, headquartered in Roseburg, Ore., is a subsidiary of Umpqua Holdings Corporation, and has locations across Idaho, Washington, Oregon, California and Nevada. Umpqua Bank has been recognized for its innovative customer experience and banking strategy by national publications including The Wall Street Journal, The New York Times, BusinessWeek, Fast Company and CNBC. The company has been recognized for eight years in a row on FORTUNE magazine's list of the country's "100 Best Companies to Work For," and was recently named by The Portland Business Journal the Most Admired Financial Services Company in Oregon for the sixteenth consecutive year. In addition to its retail banking presence, Umpqua Bank also owns Financial Pacific Leasing, Inc., a nationally recognized commercial finance company that provides equipment leases to businesses.

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power is headquartered in Troy, Mich., and has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit The J.D. Power auto shopping tool can be found at

Top 10 Free Financial Resources for Individuals, Families & Youth - 04/28/21

As National Financial Literacy Month comes to a close, here is a round-up of 10 free, local, financial resources and coaching available in Oregon and Washington for nearly every age and situation.

“It is important to access financial coaching and resources at various ages and stages of life to help all people reach their financial goals,” said Umpqua Bank’s Brenden, VP, Community Development Officer.

Financial coaching proves just as important as access to financial education and information. One recent study sheds light on the power of financial coaching, pointing out that even a single session can make a positive difference in advancing one’s financial progress, according to the Consumer Financial Protection Bureau.

Financial Information & Coaching Resources

  • NeighborWorks Umpqua – provides a variety of resources to help people achieve stability through housing and financial security, including one-on-one financial coaching.
  • Bureau of Consumer Protection - tips and advice for consumers, businesses and military consumers.  
  • AARP informs, engages and advocates for practical solutions to help people attain financial and health security.
  • Sound Outreach – assists Pierce and South King County residents experiencing low and/or fixed-incomes build financial security through financial coaching, job training, and other services.
  • SNAP Financial Access – Spokane’s SNAP Financial Access provides financial empowerment workshops help deepen understanding of money, debt, and credit.
  • Money Smart Week – tools and resources to assist in financial education.

Youth Financial Education Resources

  • Financial Beginnings Oregon & Washington has a virtual speaker series with live and recorded webinars on a variety of topics.
  • Banzai is an interactive, award-winning course that has taught millions of students real-world finance.
  • Junior Achievement provides hands-on skills to equip young people for their future success.
  • Oregon Division of Financial Regulation protects Oregonians’ access to fair products and services through education, regulation, and consumer assistance, and has a team of consumer advocates available to help, free of charge. 


*Media Interviews Available Upon Request