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News Release
Don't fall for phone scams - 06/07/18

Media inquiries: Media Hotline 800-570-5838

Don’t fall for phone scams


YAKIMA, Wash.—June 7, 2018--Pacific Power is reminding customers to be aware of phone scams that target customers.


In the last week, 20 customers in the Yakima area have reported receiving fraudulent calls from scammers posing as utility representatives. The callers, who have targeted small businesses and residential customers, insist that the customer is behind on payments. They then threaten that, without an immediate payment, service will be disconnected.


Customers can protect themselves from these types of schemes by being aware of the following signs that indicate fraudulent calls:


  • If the caller says he is with the “Pacific Power Disconnection Department.” No such department exists.  
  • Don’t be deceived. Even if the Caller ID on your phone reads out 888-221-7070, our customer service line, don’t be deceived.  The scammers are technically sophisticated and able to put out false numbers on caller ID in order to make their call seem more credible.
  • If the caller asks for your credit card number or advises you to purchase a pre-paid card from a store and to call back with the code. Pacific Power will not ask for this information.  Pacific Power has numerous ways in which you can pay your bill.  Pacific Power will never direct you to use a specific way to pay.  We can facilitate credit card payments through our vendor upon your request, but our employees don’t handle these payments directly.
  • If the caller claims your electric service will be disconnected if you don’t make a payment immediately, particularly if you haven’t received any prior notice about late payments or a potential disconnection. We don’t threaten our customers. Instead, we work with customers who are behind on their payments to help them get back on track. Generally, a series of notices about past due bills is sent to customers in the mail or delivered to their home, or they receive an automated phone message.


If you receive one of these scam calls, ask the caller to state your account number and compare it with the number listed on your bill. Be careful not to give your account number to them. Pacific Power customer service employees will always have your account number.

Remember, if you still have concerns about the legitimacy of a call, you can always hang up on the suspected scammer and call Pacific Power at our published customer service number, 1-888-221-7070. It’s a toll free call and we have customer service employees available around the clock.

If you receive a suspicious call, take note of the phone number the person is calling from and any information that may help to track down the crooks. Please call and let us know at 1-888-221-7070. 


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