Staff Training Will Pause Some Oregon Health Plan Calls Early On Thursday; Other Services Still Open
- 10/28/26
October 28, 2026
Staff Training will Pause Some Oregon Health Plan Calls Early on Thursday; Other Services Still Open
Salem, Ore. – Due to training for Oregon Health Plan (OHP) employees, some call center options will be unavailable on Thursday, Oct. 29 from 8 a.m. to 3 p.m. Pacific Time:
- Client Services at 800-273-0557
- Provider Enrollment help (Option 6) and Claims/Provider Portal help (Option 5) at 800-336-6016
Other options are available. This does not affect:
- The ONE Customer Service Center at 800-699-9075, where members apply, renew, and report changes to OHP.
- Call lines for OHP coordinated care organizations.
- Care coordination support for members not enrolled in a local coordinated care organization.
Members can find all phone and email contacts for member help at OHP.Oregon.gov/Help.
Members and providers can also visit the OHP closures page to learn about other resources and self-help options available during this time.
About OHP Client Services
Client Services is a call center for Oregon Health Plan members not enrolled in a coordinated care organization (CCO), also known as “OHP Open Card." Members can call this line to ask about:
- Health care bills
- Getting a member handbook
- Enrolling in a CCO
- Changing their CCO
Most OHP members are in a CCO, and should call their CCO for help with bills, making appointments or using benefits.
OHP Open Card members can also get help making appointments and using benefits from:
- OHP Open Card at 800-562-4620
- CareOregon Tribal Care Coordination at 844-847-9320. This line is for Open Card members who self-identify as American Indian or Alaska Native.
About OHP Provider Services
Provider Services is the call center for OHP providers who serve members not enrolled in a CCO. Providers can call to ask about:
- Becoming an OHP provider
- Using the MMIS Provider Portal at https://www.or-medicaid.gov
- Complex billing issues
- Whether a service needs approval
- Whether OHP covers a specific service
For questions about billing and coverage for services provided to OHP CCO members, providers should contact the member’s CCO.
Staff Training Will Pause Some Oregon Health Plan Calls Early On Thursday; Other Services Still Open
- 10/28/26
October 28, 2026
Staff Training will Pause Some Oregon Health Plan Calls Early on Thursday; Other Services Still Open
Salem, Ore. – Due to training for Oregon Health Plan (OHP) employees, some call center options will be unavailable on Thursday, Oct. 29 from 8 a.m. to 3 p.m. Pacific Time:
- Client Services at 800-273-0557
- Provider Enrollment help (Option 6) and Claims/Provider Portal help (Option 5) at 800-336-6016
Other options are available. This does not affect:
- The ONE Customer Service Center at 800-699-9075, where members apply, renew, and report changes to OHP.
- Call lines for OHP coordinated care organizations.
- Care coordination support for members not enrolled in a local coordinated care organization.
Members can find all phone and email contacts for member help at OHP.Oregon.gov/Help.
Members and providers can also visit the OHP closures page to learn about other resources and self-help options available during this time.
About OHP Client Services
Client Services is a call center for Oregon Health Plan members not enrolled in a coordinated care organization (CCO), also known as “OHP Open Card." Members can call this line to ask about:
- Health care bills
- Getting a member handbook
- Enrolling in a CCO
- Changing their CCO
Most OHP members are in a CCO, and should call their CCO for help with bills, making appointments or using benefits.
OHP Open Card members can also get help making appointments and using benefits from:
- OHP Open Card at 800-562-4620
- CareOregon Tribal Care Coordination at 844-847-9320. This line is for Open Card members who self-identify as American Indian or Alaska Native.
About OHP Provider Services
Provider Services is the call center for OHP providers who serve members not enrolled in a CCO. Providers can call to ask about:
- Becoming an OHP provider
- Using the MMIS Provider Portal at https://www.or-medicaid.gov
- Complex billing issues
- Whether a service needs approval
- Whether OHP covers a specific service
For questions about billing and coverage for services provided to OHP CCO members, providers should contact the member’s CCO.