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News Release

Oregon DFR Joins NASAA, Other States, In Multimillion Dollar Settlement With Investment Institutions (Photo) - 12/03/25

Salem –  The Oregon Division of Financial Regulation has joined the North American Securities Administrators Association (NASAA) in a multimillion dollar settlement with five investment institutions. The settlement resulted from an investigation by state securities regulators into the practice of charging unreasonable commissions to retail customers on small-dollar transactions by Edward Jones, LPL Financial, RBC, Stifel, and TD Ameritrade. In the five-year period covered by the investigation, data shows that, nationwide, the firms charged approximately $19 million to process $1.12 million small-dollar equity transactions and trades.

 

The signed consent orders totaled over $361,000 going back to Oregonians. Oregon DFR Administrator TK Keen said it is important that states continue to work together.

 

“Oregonians work hard for their money, and deserve a fair deal every time they invest or make a trade,” Keen said. “When Oregonians were charged excessive commissions on everyday transactions, this office and our fellow regulators nationwide quickly stepped in and got restitution back to harmed Oregon investors.”

 

The following consent orders were entered:

  • Edward Jones will repay Oregon investors $203,494.79 (plus 6 percent interest) and pay a civil penalty of $100,000 to DFR.
  • LPL Financial will repay Oregon investors $31,526.08 (plus 6 percent interest) and pay a civil penalty of $20,000 to DFR.  
  • Stifel will repay Oregon investors $9,752.39 (plus 6 percent interest) and pay a civil penalty of $20,000 to DFR.
  • TD Ameritrade will repay Oregon investors $11,220.85 (plus 6 percent interest) and pay a civil penalty of $15,000 to DFR.
  • RBC will repay Oregon investors $105,309.85 (plus 6 percent interest) and pay a civil penalty of $20,000 to DFR.

The consent orders censure the firms for their actions and require the firms to review and improve their policies, procedures, and supervision efforts relating to commissions on equity transactions to prevent similar overcharges in the future. The firms are responsible for directly notifying and providing restitution to affected Oregon customers. In most cases, affected Oregon investors will not need to take any action to receive their funds.  Further, DFR will receive a report detailing the restitution paid, which will include dates, amounts, and methods of transfer of funds for all restitution payments.

 

Keen encourages all investors to review their account statements and trade confirmations and contact the division if they believe they have been overcharged or misled.

 

“Whether it’s a few hundred dollars or a few thousand, the division will stand up for Oregon’s investors and hold firms accountable when they break the rules,” he said. “We will continue to aggressively police unreasonable fees and commissions and protect Oregon families from financial harm.”

 

DFR’s consumer advocates are available to help people by phone at 1-888-877-4894 (toll-free) or email at dfr.insurancehelp@dcbs.oregon.gov or dfr.financialserviceshelp@dcbs.oregon.gov.

 

###

 

About Oregon DFR: The Division of Financial Regulation protects consumers and regulates insurance, depository institutions, trust companies, securities, and consumer financial products and services. The division is part of the Department of Consumer and Business Services, Oregon’s largest consumer protection and business regulatory agency. Visit dfr.oregon.gov and dcbs.oregon.gov.

Attached Media Files: DFR-logo-blue.jpg,

Oregon DFR Joins NASAA, Other States, In Multimillion Dollar Settlement With Investment Institutions (Photo) - 12/03/25

Salem –  The Oregon Division of Financial Regulation has joined the North American Securities Administrators Association (NASAA) in a multimillion dollar settlement with five investment institutions. The settlement resulted from an investigation by state securities regulators into the practice of charging unreasonable commissions to retail customers on small-dollar transactions by Edward Jones, LPL Financial, RBC, Stifel, and TD Ameritrade. In the five-year period covered by the investigation, data shows that, nationwide, the firms charged approximately $19 million to process $1.12 million small-dollar equity transactions and trades.

 

The signed consent orders totaled over $361,000 going back to Oregonians. Oregon DFR Administrator TK Keen said it is important that states continue to work together.

 

“Oregonians work hard for their money, and deserve a fair deal every time they invest or make a trade,” Keen said. “When Oregonians were charged excessive commissions on everyday transactions, this office and our fellow regulators nationwide quickly stepped in and got restitution back to harmed Oregon investors.”

 

The following consent orders were entered:

  • Edward Jones will repay Oregon investors $203,494.79 (plus 6 percent interest) and pay a civil penalty of $100,000 to DFR.
  • LPL Financial will repay Oregon investors $31,526.08 (plus 6 percent interest) and pay a civil penalty of $20,000 to DFR.  
  • Stifel will repay Oregon investors $9,752.39 (plus 6 percent interest) and pay a civil penalty of $20,000 to DFR.
  • TD Ameritrade will repay Oregon investors $11,220.85 (plus 6 percent interest) and pay a civil penalty of $15,000 to DFR.
  • RBC will repay Oregon investors $105,309.85 (plus 6 percent interest) and pay a civil penalty of $20,000 to DFR.

The consent orders censure the firms for their actions and require the firms to review and improve their policies, procedures, and supervision efforts relating to commissions on equity transactions to prevent similar overcharges in the future. The firms are responsible for directly notifying and providing restitution to affected Oregon customers. In most cases, affected Oregon investors will not need to take any action to receive their funds.  Further, DFR will receive a report detailing the restitution paid, which will include dates, amounts, and methods of transfer of funds for all restitution payments.

 

Keen encourages all investors to review their account statements and trade confirmations and contact the division if they believe they have been overcharged or misled.

 

“Whether it’s a few hundred dollars or a few thousand, the division will stand up for Oregon’s investors and hold firms accountable when they break the rules,” he said. “We will continue to aggressively police unreasonable fees and commissions and protect Oregon families from financial harm.”

 

DFR’s consumer advocates are available to help people by phone at 1-888-877-4894 (toll-free) or email at dfr.insurancehelp@dcbs.oregon.gov or dfr.financialserviceshelp@dcbs.oregon.gov.

 

###

 

About Oregon DFR: The Division of Financial Regulation protects consumers and regulates insurance, depository institutions, trust companies, securities, and consumer financial products and services. The division is part of the Department of Consumer and Business Services, Oregon’s largest consumer protection and business regulatory agency. Visit dfr.oregon.gov and dcbs.oregon.gov.

Attached Media Files: DFR-logo-blue.jpg,

Keen Named Oregon Insurance Commissioner (Photo) - 12/03/25

Salem – TK Keen has been chosen as the Oregon insurance commissioner, the Oregon Department of Consumer and Business Services (DCBS) announced today.

 

Keen has been serving in the acting insurance commissioner role since June and was deputy insurance commissioner for five years before that. He is also the administrator of the Oregon Division of Financial Regulation (DFR), part of DCBS. Keen was appointed by DCBS Director Sean O’Day, who was nominated by Gov. Tina Kotek to lead the agency and confirmed last month by the Oregon Senate. As director of DCBS – the state’s largest consumer protection and business regulatory agency – O’Day can delegate the insurance commissioner duties to another member of the DCBS leadership team.

 

Under Keen’s leadership, DFR earned its five-year accreditation from the National Association of Insurance Commissioners (NAIC) after a comprehensive review of DFR’s financial analysis and examination programs. Accreditation ensures Oregon’s oversight of insurance companies meets national standards, protects consumers, and provides assurance to other states that they can rely on Oregon’s work. Oregon is home to 40 domestic insurance companies and 1,507 foreign insurance companies and has $24.5 billion in 2024 premium volume.

 

“TK has taken a lead role in DFR’s accreditation with the NAIC, organizing its response to emerging issues and technologies, and driving efforts around diversity, equity, and inclusion,” said O’Day. “He prioritizes consumer protection and the financial stability of our regulated institutions, and I appreciate him taking on the insurance commissioner role.”

 

Keen has played a central role in DFR’s response to the evolving insurance risks involving wildfire. Most recently, he worked to implement Senate Bill 85 (2025) with the Oregon State Fire Marshal and Insurance Institute for Business and Home Safety on community risk reduction initiatives and Senate Bill 829 (2025), which contains a broad study of a possible reinsurance program for property markets. Also, he has led DFR efforts to steadily work toward broadening consumer disclosures and transparency as to rates charged in Oregon’s insurance markets.

 

Keen led DFR’s 2026 health insurance rate review during a period of significant federal policy uncertainty and court challenges that persisted until rates were finalized in October. Working with insurers, advocacy groups, and state partners, DFR completed the review while maintaining its commitment to transparency and market stability for Oregon consumers and businesses.

 

“The work of the insurance commissioner is vital to Oregonians, especially during a time of rising natural disaster risks and financial uncertainties,” said Keen. “I am proud to lead a team that is filled with caring and intelligent people who are dedicated to protecting consumers and working with the state’s insurance and financial services industries to find ways to help Oregonians fulfill their financial goals.”

 

Keen has been with DFR since 2012. Before joining the division, he practiced law as a sole practitioner in Washington, focusing on employment law cases. During law school at Lewis and Clark College in Portland, he worked for the Oregon Department of Justice, the Hon. Elizabeth L. Perris of the U.S. Bankruptcy Court, and the Portland State University Office of General Counsel.

 

Keen added that consumer protection is a vital part of what DFR does. The division’s consumer advocates are available to help people by phone at 1-888-877-4894 (toll-free) or email at dfr.insurancehelp@dcbs.oregon.gov or dfr.financialserviceshelp@dcbs.oregon.gov.

 

###

 

About Oregon DFR: The Division of Financial Regulation protects consumers and regulates insurance, depository institutions, trust companies, securities, and consumer financial products and services. The division is part of the Department of Consumer and Business Services, Oregon’s largest consumer protection and business regulatory agency. Visit dfr.oregon.gov and dcbs.oregon.gov.

Attached Media Files: DCBS-logo-blue.jpg, TK-headshot.jpg,

Keen Named Oregon Insurance Commissioner (Photo) - 12/03/25

Salem – TK Keen has been chosen as the Oregon insurance commissioner, the Oregon Department of Consumer and Business Services (DCBS) announced today.

 

Keen has been serving in the acting insurance commissioner role since June and was deputy insurance commissioner for five years before that. He is also the administrator of the Oregon Division of Financial Regulation (DFR), part of DCBS. Keen was appointed by DCBS Director Sean O’Day, who was nominated by Gov. Tina Kotek to lead the agency and confirmed last month by the Oregon Senate. As director of DCBS – the state’s largest consumer protection and business regulatory agency – O’Day can delegate the insurance commissioner duties to another member of the DCBS leadership team.

 

Under Keen’s leadership, DFR earned its five-year accreditation from the National Association of Insurance Commissioners (NAIC) after a comprehensive review of DFR’s financial analysis and examination programs. Accreditation ensures Oregon’s oversight of insurance companies meets national standards, protects consumers, and provides assurance to other states that they can rely on Oregon’s work. Oregon is home to 40 domestic insurance companies and 1,507 foreign insurance companies and has $24.5 billion in 2024 premium volume.

 

“TK has taken a lead role in DFR’s accreditation with the NAIC, organizing its response to emerging issues and technologies, and driving efforts around diversity, equity, and inclusion,” said O’Day. “He prioritizes consumer protection and the financial stability of our regulated institutions, and I appreciate him taking on the insurance commissioner role.”

 

Keen has played a central role in DFR’s response to the evolving insurance risks involving wildfire. Most recently, he worked to implement Senate Bill 85 (2025) with the Oregon State Fire Marshal and Insurance Institute for Business and Home Safety on community risk reduction initiatives and Senate Bill 829 (2025), which contains a broad study of a possible reinsurance program for property markets. Also, he has led DFR efforts to steadily work toward broadening consumer disclosures and transparency as to rates charged in Oregon’s insurance markets.

 

Keen led DFR’s 2026 health insurance rate review during a period of significant federal policy uncertainty and court challenges that persisted until rates were finalized in October. Working with insurers, advocacy groups, and state partners, DFR completed the review while maintaining its commitment to transparency and market stability for Oregon consumers and businesses.

 

“The work of the insurance commissioner is vital to Oregonians, especially during a time of rising natural disaster risks and financial uncertainties,” said Keen. “I am proud to lead a team that is filled with caring and intelligent people who are dedicated to protecting consumers and working with the state’s insurance and financial services industries to find ways to help Oregonians fulfill their financial goals.”

 

Keen has been with DFR since 2012. Before joining the division, he practiced law as a sole practitioner in Washington, focusing on employment law cases. During law school at Lewis and Clark College in Portland, he worked for the Oregon Department of Justice, the Hon. Elizabeth L. Perris of the U.S. Bankruptcy Court, and the Portland State University Office of General Counsel.

 

Keen added that consumer protection is a vital part of what DFR does. The division’s consumer advocates are available to help people by phone at 1-888-877-4894 (toll-free) or email at dfr.insurancehelp@dcbs.oregon.gov or dfr.financialserviceshelp@dcbs.oregon.gov.

 

###

 

About Oregon DFR: The Division of Financial Regulation protects consumers and regulates insurance, depository institutions, trust companies, securities, and consumer financial products and services. The division is part of the Department of Consumer and Business Services, Oregon’s largest consumer protection and business regulatory agency. Visit dfr.oregon.gov and dcbs.oregon.gov.

Attached Media Files: DCBS-logo-blue.jpg, TK-headshot.jpg,

Don’t Let Scammers Feast On Your Finances This Thanksgiving (Photo) - 11/20/25

Salem – The Oregon Division of Financial Regulation (DFR) warns investors to stay alert for financial frauds and imposters dishing out scams this holiday season.

 

As Thanksgiving approaches, DFR reminds investors to be alert for scammers that are setting the table for financial fraud. Don’t let a con artist carve into your savings this holiday season.

 

According to the North American Securities Administrators Association’s (NASAA) 2025 enforcement report, scams involving digital assets, social media, and impersonation remain among the top threats this year. Artificial intelligence (AI) has made it easier for criminals to cook up convincing deceptions. Fraudsters can clone voices, generate fake videos, and impersonate trusted people or institutions, all to mislead victims into sharing personal information, transferring funds, or granting access to accounts or devices. These scams are increasingly sophisticated and can be financially devastating for victims and their loved ones.

 

“Scammers are serving up more convincing schemes than ever before,” said TK Keen, DFR administrator. “Before you hand over your hard-earned money, take a moment to verify who you’re dealing with. A quick check can keep your savings off the fraudster’s menu.”

 

DFR encourages investors to follow these steps to help keep their finances safe.

  • Check the ingredients: Always verify that any investment professional or firm is properly registered in Oregon.
  • Don’t bite too fast: Be cautious with unsolicited investment offers, especially those shared through social media, texts, or messaging apps.
  • Avoid the pressure cooker: If someone’s pushing you to “act now,” that’s a red flag. Real opportunities don’t come with an expiration timer. Remember, if it sounds too good to be true, it probably is.
  • Pass along the warning: If you suspect a scam or have been the victim of a financial fraud, report it to law enforcement or your state securities regulator.

You can learn more about investment frauds and how to protect yourself by visiting DFR’s website on avoiding investment fraud and NASAA’s investor education resources center.

 

If anyone feels they have been a victim of fraud can contact one of our consumer advocates at 1-888-877-4894 (toll-free) or email dfr.financialserviceshelp.dcbs.oregon.gov.

 

###

 

About Oregon DFR: The Division of Financial Regulation protects consumers and regulates insurance, depository institutions, trust companies, securities, and consumer financial products and services. The division is part of the Department of Consumer and Business Services, Oregon’s largest consumer protection and business regulatory agency. Visit dfr.oregon.gov and dcbs.oregon.gov.

Attached Media Files: DFR-logo-blue.jpg,

Don’t Let Scammers Feast On Your Finances This Thanksgiving (Photo) - 11/20/25

Salem – The Oregon Division of Financial Regulation (DFR) warns investors to stay alert for financial frauds and imposters dishing out scams this holiday season.

 

As Thanksgiving approaches, DFR reminds investors to be alert for scammers that are setting the table for financial fraud. Don’t let a con artist carve into your savings this holiday season.

 

According to the North American Securities Administrators Association’s (NASAA) 2025 enforcement report, scams involving digital assets, social media, and impersonation remain among the top threats this year. Artificial intelligence (AI) has made it easier for criminals to cook up convincing deceptions. Fraudsters can clone voices, generate fake videos, and impersonate trusted people or institutions, all to mislead victims into sharing personal information, transferring funds, or granting access to accounts or devices. These scams are increasingly sophisticated and can be financially devastating for victims and their loved ones.

 

“Scammers are serving up more convincing schemes than ever before,” said TK Keen, DFR administrator. “Before you hand over your hard-earned money, take a moment to verify who you’re dealing with. A quick check can keep your savings off the fraudster’s menu.”

 

DFR encourages investors to follow these steps to help keep their finances safe.

  • Check the ingredients: Always verify that any investment professional or firm is properly registered in Oregon.
  • Don’t bite too fast: Be cautious with unsolicited investment offers, especially those shared through social media, texts, or messaging apps.
  • Avoid the pressure cooker: If someone’s pushing you to “act now,” that’s a red flag. Real opportunities don’t come with an expiration timer. Remember, if it sounds too good to be true, it probably is.
  • Pass along the warning: If you suspect a scam or have been the victim of a financial fraud, report it to law enforcement or your state securities regulator.

You can learn more about investment frauds and how to protect yourself by visiting DFR’s website on avoiding investment fraud and NASAA’s investor education resources center.

 

If anyone feels they have been a victim of fraud can contact one of our consumer advocates at 1-888-877-4894 (toll-free) or email dfr.financialserviceshelp.dcbs.oregon.gov.

 

###

 

About Oregon DFR: The Division of Financial Regulation protects consumers and regulates insurance, depository institutions, trust companies, securities, and consumer financial products and services. The division is part of the Department of Consumer and Business Services, Oregon’s largest consumer protection and business regulatory agency. Visit dfr.oregon.gov and dcbs.oregon.gov.

Attached Media Files: DFR-logo-blue.jpg,

State Of Oregon To Host Virtual Public Meeting On Prescription Drug Prices Dec. 4 (Photo) - 11/20/25

Salem – The Oregon Department of Consumer and Business Services’ (DCBS) Division of Financial Regulation (DFR) will be hosting a public hearing on prescription drug prices on Thursday, Dec. 4, at 1:30 p.m. via Zoom.

The public is invited to participate and here are some ways you can:

 

Let your voice be heard: DFR is asking for the public’s help before the 2025 public hearing. The division has set up a brief survey for consumers to share their stories about rising prescription drug prices. Drug prices play a major role in health care decisions of Oregonians, and the cost of prescription drugs have steadily increased. The division wants to hear your stories about the costs of prescription drugs and how it has affected you and your family. The previous testimonials are available on our website.

Attend the hearing via Zoom: There will be opportunities for public comment, and Oregon legislators will serve as moderators for panel presentations. The legislators include Sen. Deb Patterson, Sen. Diane Linthicum, Rep. Emerson Levy, and Rep. Rob Nosse. We encourage you to testify at the hearing or provide written testimony. For more information about the hearing, email rx.prices@dcbs.oregon.gov.

 

DFR has invited speakers to talk about biosimilars and their marketing. A biosimilar is a biologic product that has been found to have no clinically meaningful differences from its comparable brand-name medication by the FDA. Those speakers include:

  • Benjamin N. Rome (Harvard Medical School)
  • Alex Keeton (Association for Accessible Medicines)
  • Michael Reilly (Alliance for Safe Biologic Medicines)

Invited presenters to speak about challenges and ideas for financing drugs that create issues for traditional insurance financing models include:

  • Daniel Ollendorf (Institute for Clinical and Economic Review – ICER)
  • Deborah “Dee” Weston (Oregon Health Authority)
  • Sharon Lamberton (PhRMA)

You can learn more about the agenda on our website. There will be opportunities for public comment. Oregon Insurance Commissioner TK Keen will facilitate the hearing.

The Prescription Drug Price Transparency Act (ORS 646A.689) directed the Oregon Department of Consumer and Business Services to establish a transparency program to accept reports and disclose certain information from prescription drug manufacturers, health insurance carriers, and consumers on drug prices.

The goal of the program is to provide accountability for prescription drug pricing through the notice and disclosure of specific drug costs and price information from pharmaceutical manufacturers, health insurers, and consumers.
 

###

 

About Oregon DFR: The Division of Financial Regulation protects consumers and regulates insurance, depository institutions, trust companies, securities, and consumer financial products and services. The division is part of the Department of Consumer and Business Services, Oregon’s largest consumer protection and business regulatory agency. Visit dfr.oregon.gov and dcbs.oregon.gov.

 

Attached Media Files: DFR-logo-blue.jpg,

State Of Oregon To Host Virtual Public Meeting On Prescription Drug Prices Dec. 4 (Photo) - 11/20/25

Salem – The Oregon Department of Consumer and Business Services’ (DCBS) Division of Financial Regulation (DFR) will be hosting a public hearing on prescription drug prices on Thursday, Dec. 4, at 1:30 p.m. via Zoom.

The public is invited to participate and here are some ways you can:

 

Let your voice be heard: DFR is asking for the public’s help before the 2025 public hearing. The division has set up a brief survey for consumers to share their stories about rising prescription drug prices. Drug prices play a major role in health care decisions of Oregonians, and the cost of prescription drugs have steadily increased. The division wants to hear your stories about the costs of prescription drugs and how it has affected you and your family. The previous testimonials are available on our website.

Attend the hearing via Zoom: There will be opportunities for public comment, and Oregon legislators will serve as moderators for panel presentations. The legislators include Sen. Deb Patterson, Sen. Diane Linthicum, Rep. Emerson Levy, and Rep. Rob Nosse. We encourage you to testify at the hearing or provide written testimony. For more information about the hearing, email rx.prices@dcbs.oregon.gov.

 

DFR has invited speakers to talk about biosimilars and their marketing. A biosimilar is a biologic product that has been found to have no clinically meaningful differences from its comparable brand-name medication by the FDA. Those speakers include:

  • Benjamin N. Rome (Harvard Medical School)
  • Alex Keeton (Association for Accessible Medicines)
  • Michael Reilly (Alliance for Safe Biologic Medicines)

Invited presenters to speak about challenges and ideas for financing drugs that create issues for traditional insurance financing models include:

  • Daniel Ollendorf (Institute for Clinical and Economic Review – ICER)
  • Deborah “Dee” Weston (Oregon Health Authority)
  • Sharon Lamberton (PhRMA)

You can learn more about the agenda on our website. There will be opportunities for public comment. Oregon Insurance Commissioner TK Keen will facilitate the hearing.

The Prescription Drug Price Transparency Act (ORS 646A.689) directed the Oregon Department of Consumer and Business Services to establish a transparency program to accept reports and disclose certain information from prescription drug manufacturers, health insurance carriers, and consumers on drug prices.

The goal of the program is to provide accountability for prescription drug pricing through the notice and disclosure of specific drug costs and price information from pharmaceutical manufacturers, health insurers, and consumers.
 

###

 

About Oregon DFR: The Division of Financial Regulation protects consumers and regulates insurance, depository institutions, trust companies, securities, and consumer financial products and services. The division is part of the Department of Consumer and Business Services, Oregon’s largest consumer protection and business regulatory agency. Visit dfr.oregon.gov and dcbs.oregon.gov.

 

Attached Media Files: DFR-logo-blue.jpg,

With Storm Season Here, Contact Division Of Financial Regulation’s Consumer Advocates For Help With Insurance Issues (Photo) - 11/06/25

Salem – When their home or vehicle suffers damage due to a storm, many people may not know where to turn for help.

 

The Oregon Division of Financial Regulation’s consumer advocates can help answer people’s insurance-related questions, provide guidance on the insurance claims process, and walk them through the division’s complaint process if they run into problems.

 

The division, which is part of the Oregon Department of Consumer and Business Services, regulates insurance.

 

“Dealing with an insurance claim can be confusing, especially after a storm,” said TK Keen, Oregon’s acting insurance commissioner. “Our advocates are experts on insurance and are here for consumers.”

 

If your home or vehicle is damaged in a storm, call your insurance company or agent to ask about your policy coverages, exclusions, and deductibles before filing a claim. The division encourages people not affected by a storm to still call their insurance company or agent to be aware of policy coverages, exclusions, and deductibles before they have a loss. This is an opportunity for people to ensure they are adequately covered and make necessary changes to their policy.

 

Before filing a claim, it is important to know if the amount of your loss is worth the effect filing a claim can have on your premium rates. It may be better to handle repairs yourself, if the loss is less than or close to your deductible.

 

You can contact the division's advocates three ways:

 

The division's storm insurance resource page has more information for consumers.

 

Also, DFR’s outreach and education team provides information to help consumers and businesses make well-informed decisions about insurance and finance. They are available at no charge to provide training, participate on panels, host a table at events, or give presentations to your group. Email outreach.dfr@dcbs.oregon.gov for outreach and education needs.

 

###

 

About Oregon DFR: The Division of Financial Regulation protects consumers and regulates insurance, depository institutions, trust companies, securities, and consumer financial products and services. The division is part of the Department of Consumer and Business Services, Oregon’s largest consumer protection and business regulatory agency. Visit dfr.oregon.gov and dcbs.oregon.gov.

 

 

Attached Media Files: Oregon Division of Financial Regulation logo,

With Storm Season Here, Contact Division Of Financial Regulation’s Consumer Advocates For Help With Insurance Issues (Photo) - 11/06/25

Salem – When their home or vehicle suffers damage due to a storm, many people may not know where to turn for help.

 

The Oregon Division of Financial Regulation’s consumer advocates can help answer people’s insurance-related questions, provide guidance on the insurance claims process, and walk them through the division’s complaint process if they run into problems.

 

The division, which is part of the Oregon Department of Consumer and Business Services, regulates insurance.

 

“Dealing with an insurance claim can be confusing, especially after a storm,” said TK Keen, Oregon’s acting insurance commissioner. “Our advocates are experts on insurance and are here for consumers.”

 

If your home or vehicle is damaged in a storm, call your insurance company or agent to ask about your policy coverages, exclusions, and deductibles before filing a claim. The division encourages people not affected by a storm to still call their insurance company or agent to be aware of policy coverages, exclusions, and deductibles before they have a loss. This is an opportunity for people to ensure they are adequately covered and make necessary changes to their policy.

 

Before filing a claim, it is important to know if the amount of your loss is worth the effect filing a claim can have on your premium rates. It may be better to handle repairs yourself, if the loss is less than or close to your deductible.

 

You can contact the division's advocates three ways:

 

The division's storm insurance resource page has more information for consumers.

 

Also, DFR’s outreach and education team provides information to help consumers and businesses make well-informed decisions about insurance and finance. They are available at no charge to provide training, participate on panels, host a table at events, or give presentations to your group. Email outreach.dfr@dcbs.oregon.gov for outreach and education needs.

 

###

 

About Oregon DFR: The Division of Financial Regulation protects consumers and regulates insurance, depository institutions, trust companies, securities, and consumer financial products and services. The division is part of the Department of Consumer and Business Services, Oregon’s largest consumer protection and business regulatory agency. Visit dfr.oregon.gov and dcbs.oregon.gov.

 

 

Attached Media Files: Oregon Division of Financial Regulation logo,