Service restoration
NW Natural crews continue to make progress today turning on meters and relighting appliances for about 1,500 customers in White Salmon and Bingen. We expect to have reached every home or business by tomorrow morning.
For Hood River and Odell, today we worked to turn off customer meters and prepare our system for gas supply. We expect to start turning meters back on and relighting equipment tomorrow. Because there are 4,000 customers, the restoration process will occur systematically in phases and may take several days. Here is a map with the plan for restoration: https://www.nwnatural.com/-/media/nwnatural/pdfs/external_restoration_map.pdf
We have about 150 people working on this today and tomorrow, and they will continue to work on Christmas Day. Customers should not relight their equipment but wait for NW Natural to do this. If a customer is not home, we will leave a door hanger with a phone number that they can call to schedule a time that works, typically that same day.
A reminder that customers may see employees wearing badges from NW Natural, or from Avista, Cascade/Intermountain or Puget Sound Energy, the utilities providing mutual assistance. All workers will carry ID when they arrive at customer homes and will follow COVID-19 safety protocols as usual.
Help for those in need
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NW Natural, in coordination with Hood River County Sheriff Emergency Management, Klickitat County Emergency, and other agencies and partners, is offering assistance with hotel rooms, portable heaters and blankets to natural gas customers who remain without service due to the car accident into Williams NW Pipeline station. Heaters and blankets Last night we distributed about 400 portable heaters and blankets. Today, we have 1,000 more we are handing out. Customers can receive them at temporary distribution centers at 1825 May Street in Hood River (across from the Fire Department) or 119 NE Church Avenue in White Salmon (White Salmon Fire Department), from 1 p.m. – 6 p.m. today. Hours for tomorrow will be announced in the morning. Hotels NW Natural customers needing a place to stay tonight should contact any of the following hotels for a room. Please bring a copy of your gas bill or proof of address and lodging expenses will be covered by NW Natural. Best Western Hood River 1108 E Marina Way, Hood River, OR 97031 (541) 386-2200
Hampton Inn 1 Nichols Pkwy, Hood River, OR 97031 (541) 436-1600
Holiday Inn Express 2625 Cascade Ave, Hood River, OR 97031 (541) 308-1000
Columbia Cliff Villas Hotel
Best Western Cascade Locks 735 Wanapa St, Cascade Locks, OR 97014 (541) 374-8777
Holiday Inn Express The Dalles 2920 W 6th St, The Dalles, OR 97058
The Dalles Shilo Inn 3223 Bret Clodfelter Way, The Dalles, OR 97058 (541) 298-5502
Motel 6 2014 W 7th St, The Dalles, OR 97058 (541) 296-1191 Transportation For customers seeking transportation to lodging, please call the Hood River County Emergency Management Hotline: 541-387-6911 for English and 541-387-7080 for Spanish. This hotline will be staffed today from 9 a.m. – 5 p.m. today, Wed. Dec. 23. Hours for tomorrow will be announced in the morning. NW Natural will continue to provide updates. Follow us on Twitter @nwnatural and visit www.nwnatural.com. |