NW Natural, in coordination with Hood River County Sheriff Emergency Management, Klickitat County Emergency, and other agencies and partners, is offering assistance with hotel rooms, portable heaters and blankets to natural gas customers who remain without service due to the car accident into Williams NW Pipeline district regulator station.

Heaters and blankets

Customers seeking free portable heaters and blankets can receive them at temporary distribution centers at 1825 May Street in Hood River (across from the Fire Department) or 119 NE Church Avenue in White Salmon (White Salmon Fire Department), both will be open from 1 p.m. – 6 p.m. today. 

Hotels

NW Natural customers needing a place to stay should contact any of the following hotels for a room. Please bring a copy of your gas bill or proof of address and lodging expenses will be covered by NW Natural.

Best Western Hood River

1108 E Marina Way
Hood River, OR 97031

(541) 386-2200

Hampton Inn

1 Nichols Pkwy, Hood River, OR 97031

(541) 436-1600

Holiday Inn Express

2625 Cascade Ave, Hood River, OR 97031

(541) 308-1000

Columbia Cliff Villas Hotel
3880 Westcliff Drive
Hood River, OR 97031
(541) 436-2660 

Best Western Cascade Locks

735 Wanapa St, Cascade Locks, OR 97014

(541) 374-8777

Holiday Inn Express The Dalles

2920 W 6th St, The Dalles, OR 97058

(541) 370-2450

The Dalles Shilo Inn

3223 Bret Clodfelter Way

The Dalles, OR 97058

(541) 298-5502

Motel 6

2014 W 7th St

The Dalles, OR 97058

541-296-1191

This list will be updated on nwnatural.com periodically.

Transportation

For customers seeking transportation to lodging, please call the Hood River County Emergency Management Hotline: 541-387-6911 for English and 541-387-7080 for Spanish. This hotline will be staffed from 9 a.m. – 5 p.m. today, Wed. Dec. 23.

Service restoration

NW Natural crews will continue to restore gas service today in White Salmon-Bingen. We also expect to start the restoration process for customers in Hood River-Odell. This will occur in a phased approach and could take several days. Here is a map with the plan for restoration: https://www.nwnatural.com/-/media/nwnatural/pdfs/external_restoration_map.pdf

When we restore service, NW Natural technicians go door-to-door to affected customers. Customers do not need to do anything. Customers should not relight their equipment but wait to be contacted by NW Natural. If a customer is not home, we will leave a door hanger with a phone number that they can call to schedule a time that works, typically that same day.

We have brought in extra crews and are working as quickly as possible. We’re also receiving additional assistance from other utilities through a mutual assistance program. Customers may see employees wearing badges from NW Natural, Avista, Cascade/Intermountain or Puget Sound Energy. All workers will carry ID when they arrive at customer homes and will follow COVID-19 safety protocols as usual.

NW Natural will continue to provide updates. Follow us on Twitter @nwnatural and visit www.nwnatural.com.