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News Releases
NW Natural customers in Clackamas County may be eligible for free heating & insulation upgrades - 03/19/24

Upgrades highlight opportunities to use less energy, live more comfortably

PORTLAND, Ore. — NW Natural customers in Clackamas County with qualifying incomes are eligible for free weatherization services through a partnership between NW Natural and Clackamas County, providing opportunities to use less energy, save money and live more comfortably. The average program participant typically receives several thousand dollars’ worth of free products and services. 

Updating to high-efficiency gas appliances and improving home insulation can make homes more comfortable, save energy and lower bills. Potential upgrades include home insulation, new gas furnaces or hot water heaters, and sealing air leaks. 

To qualify, monthly gross income for households cannot exceed the following:

  • One person: $2,510/mo
  • Two people: $3,407/mo
  • Three people: $4,303/mo
  • Four people: $5,200/mo
  • For each additional household member, add $897 per person.

“Taking steps to better weatherize your home can save you money, make your home more comfortable and reduce overall energy use,” said Mary Moerlins, Director of Environmental Policy and Corporate Responsibility at NW Natural. “Through our partners at Clackamas County, we’re proud to be able to help customers take steps to lower bills and improve home comfort.”

To learn more or sign up, contact Clackamas County at 503-650-3338 or visit www.clackamas.us/cfcc/weatherization.html.

For NW Natural customers outside of Clackamas County, visit www.nwnatural.com/ways-to-save/savings-programs to find out what’s available in your area and how to contact your local community action agency.


About NW Natural

NW Natural is a local distribution company that currently provides natural gas service to approximately two million people in more than 140 communities through more than 800,000 meters in Oregon and Southwest Washington with one of the most modern pipeline systems in the nation. NW Natural owns and operates 21 Bcf of underground gas storage capacity in Oregon. NW Natural, a part of Northwest Natural Holding Company, (NYSE: NWN) (NW Natural Holdings), is headquartered in Portland, Oregon, and has been doing business for 165 years. NW Holdings owns NW Natural, NW Natural Renewables Holdings (NW Natural Renewables), NW Natural Water Company (NW Natural Water), and other business interests. We have a longstanding commitment to safety, environmental stewardship, and taking care of our employees and communities. Learn more in our latest ESG Report.

More than $29 million in bill credits to be distributed to NW Natural customers this year - 02/29/24

Gas utility’s effective asset management leads to multi-month rate relief for Oregon customers

PORTLAND, Ore. — NW Natural customers in Oregon will receive a credit on their bills in February and April to help reduce energy costs. Totaling more than $29 million, the distributed credits are a result of NW Natural’s efficient pipeline capacity management and effective use of the company’s underground natural gas storage facility. 

On February bills, residential customers received, on average, a credit of $19.27 – an estimated 14% decrease on bills during a typical high-use winter month. Small commercial customers saw an average credit of $92.91 in February. 

Pending approval by the Oregon Public Utility Commission, in April residential customers can expect another credit of about $7.48, while small commercial customers should see an average credit of $37.70.

This marks the 21st year NW Natural has credited customers, resulting in a total of $265 million. 

Washington customers also benefit from the company’s efficiencies. However, instead of showing up as a one-time credit, Washington customers’ credits are included in the monthly billing rate throughout the year.

About NW Natural

NW Natural is a local distribution company that currently provides natural gas service to approximately two million people in more than 140 communities through more than 800,000 meters in Oregon and Southwest Washington with one of the most modern pipeline systems in the nation. NW Natural owns and operates 21 Bcf of underground gas storage capacity in Oregon. NW Natural, a part of Northwest Natural Holding Company, (NYSE: NWN) (NW Natural Holdings), is headquartered in Portland, Oregon, and has been doing business for 165 years. NW Holdings owns NW Natural, NW Natural Renewables Holdings (NW Natural Renewables), NW Natural Water Company (NW Natural Water), and other business interests. We have a longstanding commitment to safety, environmental stewardship, and taking care of our employees and communities. Learn more in our latest ESG Report.