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News Release
Keep Natural Gas Meters Snow-Free and Safe - 03/01/19

THE DALLES, Ore. — As late season snow and ice continue in the Columbia Gorge, NW Natural (NYSE:NWN) reminds its customers to pay attention to the proper care of natural gas meters. Heavy snow and ice brings the possibility of meter damage.

“NW Natural wants its customers to be safe, clearing off the meter in a few easy steps will help to prevent damage during winter weather,” said Mark Lilly, director of Utility Field Services.

Tips to guard against potential damage:

  • Clear snow or ice from roofs or other structures above the meter or appliances that may cause damage when falling.
  • Use a broom or your hands, instead of a shovel or sharp object, to clear snow or ice from­ natural gas meters and outdoor appliances. 
  • Never kick or hit the meter to break ice or snow build-up.
  • Locate the meter before shoveling or plowing, and don’t pile snow on or up against the equipment.
  • Natural gas appliances require proper exhaust and ventilation. Know the location of outside air supply and exhaust ducts, and keep them free of snow, ice, leaves, or other debris. Keeping vents clear can prevent the accumulation of carbon monoxide in buildings.
  • Make sure to install and properly maintain a working carbon monoxide detector.                    

Remember Smell. Go. Let us Know.  If you smell natural gas, leave the area immediately. Then call us at 800-882-3377 from a different location.

No accidental gas meter damage is too small to report; even a gouge or dent could lead to future problems. To report any damage to your gas meter, call NW Natural to 800-882-3377. To learn more about this important safety topic, visit nwnatural.com/Residential/Safety.

About NW Natural

NW Natural provides natural gas service to approximately two million people in more than 140 communities through 750,000 meters in Oregon and Southwest Washington with one of the most modern pipeline systems in the nation. It consistently leads the industry with high J.D. Power & Associates customer satisfaction scores.

NW Natural is a subsidiary of Northwest Natural Holding Company, (NYSE: NWN) (NW Natural Holdings), which is headquartered in Portland, Oregon and owns NW Natural, NW Natural Water Company, and other business interests and activities.

NW Natural is currently constructing a 2.5 Bcf regulated gas storage expansion of its 16 Bcf facility in Oregon to support renewables. NW Natural Holdings' subsidiaries own and operate 31 Bcf of underground gas storage capacity.

NW Natural Water currently provides water distribution service to approximately 22,000 people through 7,400 connections. To date, NW Natural Water has acquired four water distribution utilities with several additional acquisitions pending. Upon closing current outstanding transactions, cumulatively, NW Natural Water will have invested $70 million and serve nearly 45,000 people through approximately 18,000 connections in the Pacific Northwest.

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