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Thank you customers! NW Natural is Best in the West in J.D. Power Study - 09/12/18

Annual Gas Utility Residential Customer Satisfaction Study Ranks NW Natural First Again

 

PORTLAND, Ore. — For the sixth year in a row, Northwest Natural Gas Company (NYSE:NWN) has received the highest score for large utilities in the West in the 2018 J.D. Power Gas Utility Residential Customer Satisfaction Study.

Now in its 17th year, the study measures residential customer satisfaction with natural gas utilities across six factors: safety and reliability; billing and payment; price; corporate citizenship; communications; and customer service.

"This year, our customers gave us top marks in safety and corporate citizenship in particular," said David H. Anderson, NW Natural president and CEO. "We value this recognition and thank our employees for their tireless efforts to exceed customer expectations.”

NW Natural received its highest score – 773 points – in the West large utility segment, which represents utilities serving 400,000 or more residential customers. This is the ninth time that the company has ranked first in the West. NW Natural also posted the third highest score in the nation.

The 2018 results are based on 56,800 responses from residential customers of the 84 largest gas utilities in the United States. The survey was conducted between September 2017 and July 2018.

ABOUT NW NATURAL

NW Natural (NYSE:NWN) is a 159-year-old regulated natural gas utility company serving Oregon and southwest Washington with one of the most modern pipeline systems in the nation. It is the largest stand-alone local gas distributor in the Pacific Northwest with more than 740,000 customers, 14,000 miles of pipeline, and $3 billion in assets. NW Natural consistently leads the industry with high J.D. Power & Associates customer satisfaction scores in the West and the nation. The Company also owns and operates 16 Bcf of underground gas storage capacity primarily for utility customers and is currently constructing a 2.5 Bcf regulated gas storage expansion to support renewables. NW Natural is expanding into the regulated water utility business with four pending acquisitions of privately owned companies. Additional information is available at nwnatural.com.

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Are you Prepared for a Natural Disaster? It's Time to Get Ready - 09/05/18

American Red Cross and NW Natural urge disaster readiness  

 

PORTLAND, Ore. – NW Natural (NYSE:NWN) and the American Red Cross are teaming up to help the public prepare for natural disasters and other emergencies. Eight “Get Ready” events will be held in Astoria, Camas, Coos Bay, Lincoln City, Oregon City, Salem, The Dalles and Tigard during September.    

According to a 2017 survey conducted by Portland’s Bureau of Emergency Management, 74 percent of Portlanders believe that a natural disaster is likely in the next ten years. However, similar to other parts of the country, only 52 percent have made an emergency kit for their household.         

“We’re offering the basic information and tools needed to get ready for an emergency or natural disaster,” said Daphne Mathew, NW Natural public information officer. “Thinking about widespread damage to the communities where we live and work is unnerving, but preparation is the first step toward survival and eventual recovery.”

Get Ready is free and open to the public. Guests will receive a free lunch, and the first 100 families at each event will receive a starter emergency kit courtesy of NW Natural. Attendees will also have the chance to enter a drawing to win an American Red Cross preparedness kit.

Local fire departments, police departments, and other emergency teams will join the American Red Cross Cascades Region and NW Natural at events on the following dates, times and locations:

 

Saturday, Sept. 8, 2018:

Get Ready Tigard – 11 a.m. to 5 p.m., Tigard Street Fair, Main Street, Tigard

Get Ready Astoria – 10 a.m. to 2 p.m., Astoria Armory, 1636 Exchange St., Astoria

 

Saturday, Sept. 15, 2018:

Get Ready Oregon City – 10 a.m. to 2 p.m., Danielson Hilltop Mall, 358 Warner Milne Rd., Oregon City

Get Ready Lincoln City – 11 a.m. to 2 p.m., 4520 SE Highway 101, Lincoln City

Get Ready Salem – 10:30 a.m. to 1 p.m., Oregon State Capitol, 900 Court Street NE, Salem

Get Ready The Dalles – 10 a.m. to 1 p.m., Mid-Columbia Fire and Rescue, 1400 West 8th Street, The Dalles

 

Saturday, Sept. 22, 2018:

Get Ready Camas – 10 a.m. to 2 p.m., Parker Street Fire Station 42, 4321 NW Parker St., Camas

Get Ready Coos Bay – 11 a.m. to 2 p.m., Coos Bay Fire Station No. 1, 450 Elrod Ave., Coos Bay

 

About NW Natural

NW Natural (NYSE:NWN) is headquartered in Portland, Ore., and provides natural gas service to more than 740,000 residential, commercial, and industrial customers in Oregon and Southwest Washington. It is the largest independent natural gas utility in the Pacific Northwest. Additional information is available at nwnatural.com.               

About the American Red Cross
The American Red Cross shelters, feeds and provides emotional support to victims of disasters; supplies about 40 percent of the nation's blood; teaches skills that save lives; provides international humanitarian aid; and supports military members and their families. The Red Cross is a not-for-profit organization that depends on volunteers and the generosity of the American public to perform its mission. For more information, please visit redcross.org/Cascades or find us on Facebook at RedCrossCascades, Twitter at @RedCrossCasc and find us on Instagram at @RedCrossCascades.

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NW Natural Gives $95,000 to Local Education Services - 09/04/18

PORTLAND, Ore. — Students heading back to school are getting a boost this month. NW Natural (NYSE:NWN) is awarding 13 local education organizations with grants totaling more than $95,000.

These donations follow a longstanding tradition of NW Natural’s commitment in supporting education. Each year, the company gives nearly $1 million to local nonprofits as part of its Corporate Philanthropy Fund, made possible by NW Natural shareholders. Grants are awarded to organizations that support the arts, environment, and especially children and families at risk.

“Education represents such an important aspect of our corporate giving because of the critical role we believe it plays in helping children and young people in our community reach their full potential,” says Von Summers, NW Natural’s community relations manager.

From technical training programs to alternative learning environments, this year’s grant recipients represent a wide range of education resources in the Pacific Northwest. NW Natural’s 2018 education grant recipients include:

  • Portland State University Foundation: $20,750 | The Foundation’s mission is to advance Portland State University through relationships, community, connections, and philanthropy.

 

  • Portland Community College Foundation: $10,000 | The PCC Foundation strives to be sure all students in the region have access to an excellent education at the college and the support needed to succeed, regardless of their ability to pay.

 

  • Stand for Children: $10,000 | The mission of Stand for Children is to ensure that all children, regardless of their background, graduate from high school prepared for, and with access to, college or career training.

 

  • Oregon Zoo Foundation: $7,500 | Since 1997, the Oregon Zoo Foundation has contributed more than $65 million to the Oregon Zoo in support of new exhibits, education programs and state-of-the-art veterinary care.

 

  • SMART: $6,500 | Each year, SMART reaches thousands of Oregon children with vital one-on-one reading support and books for those who need them most.

 

  • Junior Achievement: $6,000 | The Oregon and Southwest Washington chapter of Junior Achievement inspires and prepares young people to succeed in a global economy.

 

  • All Hands Raised: $5,000 | Serving Portland and Multnomah County, All Hands Raised works to ensure the sustained success of every child from cradle to career. The organization brings together local community stakeholders to transform children into independent, educated adults.

 

  • Cascadia Tech Academy: $5,000 | Formerly known as the Clark County Skills Center, Cascadia Tech Academy serves more than 29 high schools, private schools and home schools to offer career and technical education where jobs are in high-demand and pay well.

 

  • Community Transitional School: $5,000 | Community Transitional School provides a stable, supportive environment that promotes both personal and academic growth for children whose families are homeless, in transition and experiencing chronic poverty-related crises.

 

  • The Library Foundation: $5,000 | The Library Foundation is committed to nurturing a lifelong relationship with learning and libraries for each person in our community.

 

  • Oregon Ballet Theatre: $5,000 | Oregon Ballet Theatre (OBT) endeavors to provide dance education that is both excellent and exciting. OBT’s Education & Outreach programs include field trips, teaching in schools and performance in schools.

 

  • Schoolhouse Supplies: $5,000 | Schoolhouse Supplies is an award-winning nonprofit that supports public education in Portland by giving students and teachers free classroom supplies.

 

  • Wind & Oar Boat School: $5,000 | Wind & Oar Boat School is an Oregon nonprofit youth education organization dedicated to engaging and inspiring young people through the art, science, and craft of building wooden boats.

Find more information about NW Natural’s Corporate Philanthropy Fund, as well as the company’s signature philanthropic effort, Programs of Focus, at: https://www.nwnatural.com/AboutNWNatural/Community/CorporateContributions 


About NW Natural
NW Natural (NYSE:NWN) is headquartered in Portland, Ore., and provides natural gas service to about 740,000 residential, commercial and industrial customers in Oregon and Southwest Washington. It is the largest independent natural gas utility in the Pacific Northwest. Additional information is available at www.nwnatural.com.

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Get Ready logo
Get Ready logo
Are you Prepared for a Natural Disaster? It's Time to Get Ready (Photo) - 08/31/18

American Red Cross and NW Natural urge disaster readiness  

PORTLAND, Ore. – NW Natural (NYSE:NWN) and the American Red Cross are teaming up to help the public prepare for natural disasters and other emergencies. Seven “Get Ready” events will be held in Astoria, Camas, Coos Bay, Lincoln City, Oregon City, Salem, The Dalles and Tigard during September.    

According to a 2017 survey conducted by Portland’s Bureau of Emergency Management, 74 percent of Portlanders believe that a natural disaster is likely in the next ten years. However, similar to other parts of the country, only 52 percent have made an emergency kit for their household.         

“We’re offering the basic information and tools needed to get ready for an emergency or natural disaster,” said Daphne Mathew, NW Natural public information officer. “Thinking about widespread damage to the communities where we live and work is unnerving, but preparation is the first step toward survival and eventual recovery.”

Get Ready is free and open to the public. Guests will receive a free lunch, and the first 100 families at each event will receive a starter emergency kit courtesy of NW Natural. Attendees will also have the chance to enter a drawing to win an American Red Cross preparedness kit.

Local fire departments, police departments, and other emergency teams will join the American Red Cross Cascades Region and NW Natural on the North Coast at the following location: 

Saturday, Sept. 8, 2018                                                                                                                                                   

Get Ready North Coast – 10 a.m. to 2 p.m. at the Astoria Armory, 1636 Exchange St., Astoria                       

About NW Natural

NW Natural (NYSE:NWN) is headquartered in Portland, Ore., and provides natural gas service to more than 740,000 residential, commercial, and industrial customers in Oregon and Southwest Washington. It is the largest independent natural gas utility in the Pacific Northwest. Additional information is available at nwnatural.com.               

About the American Red Cross
The American Red Cross shelters, feeds and provides emotional support to victims of disasters; supplies about 40 percent of the nation's blood; teaches skills that save lives; provides international humanitarian aid; and supports military members and their families. The Red Cross is a not-for-profit organization that depends on volunteers and the generosity of the American public to perform its mission. For more information, please visit redcross.org/Cascades or find us on Facebook at RedCrossCascades, Twitter at @RedCrossCasc and find us on Instagram at @RedCrossCascades.

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Attached Media Files: Get Ready logo