Locating underground utility lines is free and it’s the law.  

For Immediate Release: April 2, 2026.   

Contact: Bryant.Clerkley@nwnatural.com or 636-634-8090  

(Portland, Ore) - NW Natural, Oregon’s largest gas utility company and one of the state’s oldest businesses, is reminding people to “Call Before You Dig” as the weather warms up and yard projects get going. Spring marks the beginning of digging season for many as they tackle gardening, landscaping and construction work.   

To ensure the public stays safe, it’s important to know where underground lines for natural gas, water, and other utilities are located​ ​before starting any project that includes digging into the ground. Fortunately, NW Natural is part of a free “Call Before You Dig” service to avoid striking lines and provide peace of mind before starting a project.   

Locating utility lines is free and required by law. Call 8-1-1 at least two​ business​ days prior to digging a foot or more below ground or you can go to Oregon 811: Dig Safely with Free Locate Requests (digsafelyoregon.com).

NW Natural crews respond to hundreds of damages to pipelines each year because many people still do not notify 8-1-1 beforehand.

“Calling for locates is essential before you take on those home projects that involve digging. You’ll know whether utility lines, like natural gas, electricity, water, sewer or communications, are underground in the area so you can avoid damaging them. It’s quick and easy and provides peace of mind.” said Cari Colton, Sr. Director of Utility Technical Services at NW Natural.                                           

NW Natural is also encouraging people to download the NW Natural Safety App which allows users to add their own safety phone numbers, tap to report a rotten egg odor or call 8-1-1 before digging. The app is free and available to anyone. ​​​ 

For an interview with a NW Natural damage prevention specialist, contact Safety PIO Bryant Clerkley.   

About NW Natural   
NW Natural is a local distribution company that currently provides natural gas service to approximately 2 million people in more than 140 communities through more than 800,000 meters in Oregon and Southwest Washington with one of the most modern pipeline systems in the nation. NW Natural consistently leads the industry with high J.D. Power & Associates customer satisfaction scores. NW Natural owns and operates 21 Bcf of underground gas storage capacity in Oregon. NW Natural, a part of Northwest Natural Holding Company, (NYSE: NWN) (NW Natural Holdings), is headquartered in Portland, Oregon, and has been doing business for over 166 years. NW Holdings owns NW Natural, SiEnergy Operating, LLC (SiEnergy), NW Natural Water Company (NW Natural Water), NW Natural Renewables Holdings (NW Natural Renewables), and other business interests. We have a longstanding commitment to safety, environmental stewardship, and taking care of our employees and communities. Learn more in our latest ESG Report.