Chief Jerry Palmer of the Lincoln City Police Department 911 Center is pleased to announce that Text-to-911 technology is now live in our center and available to our community. After a year long project and extensive testing, the system is now in place and operational for wireless customers of Verizon, Sprint, AT&T and T-Mobile. The Lincoln City Police Department received funding assistance for this project through Oregon Emergency Management.

Most citizens in Lincoln City can now send a short message service (SMS) text message to 911 for emergency help when unable to make a 911 voice call.  This service is available to wireless customers of Verizon, Sprint AT&T and T-Mobile at this time, when within range of a cell tower in Lincoln City. 

Text-to-911 was not developed as a replacement to a voice call to 911 in an emergency situation, but rather as an enhancement to reach 911 services in three specific situations:  1) the caller is hearing/voice impaired,  2)  a medical emergency renders the person incapable of speech, or 3) when speaking out loud would put the caller in danger, such as a home invasion, a domestic violence incident, or an active shooter scenario. When in an emergency situation, all wireless callers should remember to “call if you can; text if you can’t”.

Lincoln City citizens should keep the following important information in mind if they send a Text-to-911:

• Customers should use the texting option only when calling 911 is not an option.
• Using a phone to call 911 is still the most efficient way to reach emergency help.  Texting is not always instantaneous, which is critical during a life-threatening emergency. It may take slightly longer to dispatch emergency services in a Text-to-911 situation because of the time involved:  Someone must enter the text, the message must go over the network, and the 911 telecommunicator must read the text and then text back.
• Providing location information and nature of the emergency in the first text message is imperative, since the Lincoln City Police 911 Center will initially only receive the location of the cell phone tower closest to the call’s origin.
• Text abbreviations, emoticons or slang should never be used so that the intent of the dialogue can be as clear as possible.
• Customers must be in range of cell towers in Lincoln City.  If customers are outside or near the edge of the county, the message may not reach the Lincoln City Police 911 Center.
• Texts to 911 from areas where the service is not available will receive a “bounce back” message telling them to make a voice call. 
• Texts sent to 911 have the same 160-character limit as other text messages.
• Wireless customers who use Usage Controls should remove this feature to ensure full Text-to-911 capabilities.
• Wireless customers must have mobile phones that are capable of sending text messages.  The solution is available for customers who use the native SMS provided by wireless carriers.  Customers should consult their over- the-top (OTT) messaging provider to determine if and how Text-to-911 is provided by the OTT application.
• The texting function should only be used for emergency situations that require an immediate response from police, fire, or emergency medical services. For non-emergency situations, customers should contact their local public safety agency via a 10-digit non-emergency number. The non-emergency number for Lincoln City Police 911 Center is 541-994-3636.
• Text-to-911 should only be used to communicate between emergency help and the texter.  No pictures, video, other attachments, or other recipients can be appended to the message.