Lane Co. Government
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News Release
Excavation site where conduit was cut
Excavation site where conduit was cut
Update: Lane County Government phone service largely restored (Photo) - 01/11/21

**Update on 1.11.21 at 16:00**

Phone service for Lane County Government phones and fax machines has largely been restored. Remaining numbers and services will continue to roll over to the repaired system this afternoon.



A private contractor engaged in excavation work in downtown Eugene severed critical infrastructure that supports Lane County Government’s phone system on Sunday. As a result, service to nearly all Lane County Government phones and fax machines is currently unavailable. 


The Lane County Sheriff’s Office has activated the backup system for dispatch. Rural residents’ ability to contact emergency services via 9-1-1 is unaffected. The business lines for the Sheriff’s Office dispatch center also remain available.


For temporary numbers, including for the Health & Human Services Department, please visit


The following services are affected:

  • The Riverstone, Brookside and Delta Oaks community health centers
  • Lane County Adult Corrections
  • Lane County Parole & Probation
  • Lane County Health & Human Services’ Charnelton Building, including the COVID information call center, Charnelton Community Health Center, Public Health, Human Services, Veteran Services, Environmental Health, medication assisted treatment, and the Women, Infants and Children Program
  • Lane County Health & Human Services’ MLK Campus, including Behavioral Health and the Juvenile Justice Center
  • The Public Service Building, including the Sheriff’s Office, District Attorney’s Office, Assessment & Taxation, Developmental Disabilities Services, Deeds & Records, the Board of Commissioners
  • Public Works, including Animal Services, Road & Bridge Maintenance, Land Management, Parks, as well as the Glenwood Transfer Station and Short Mountain Landfill (transfer station fee booths remain unaffected)
  • Lane County Elections
  • Lane Events Center


The amount of damage and work needed to repair the infrastructure damaged by the contractor is being evaluated. It is likely to take more than one day to repair and restore full phone service. 



View more news releases from Lane Co. Government.