**Update on 1.11.21 at 16:00**
Phone service for Lane County Government phones and fax machines has largely been restored. Remaining numbers and services will continue to roll over to the repaired system this afternoon.
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A private contractor engaged in excavation work in downtown Eugene severed critical infrastructure that supports Lane County Government’s phone system on Sunday. As a result, service to nearly all Lane County Government phones and fax machines is currently unavailable.
The Lane County Sheriff’s Office has activated the backup system for dispatch. Rural residents’ ability to contact emergency services via 9-1-1 is unaffected. The business lines for the Sheriff’s Office dispatch center also remain available.
For temporary numbers, including for the Health & Human Services Department, please visit https://lanecounty.org/news/what_s_new/PR_011021_PhonesDown.
The following services are affected:
The amount of damage and work needed to repair the infrastructure damaged by the contractor is being evaluated. It is likely to take more than one day to repair and restore full phone service.
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