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News Release

Progress Report: State Agencies Delivering On Governor Kotek’s Expectations - 10/05/26

Salem, OR — The Department of Administrative Services (DAS) released the Oregon Agency Expectations: Three-Year Progress Report on Tuesday, showcasing statewide improvements in customer service, performance, coordination, and accountability since Governor Tina Kotek established her agency expectations in 2023.

 

In January 2023, Governor Tina Kotek issued a letter outlining 11 expectations for how Executive Branch agencies manage employee performance, improve services, modernize systems, plan for the future, and ensure accountability. She also directed DAS to provide the structure, tools, and oversight needed to support agencies in meeting these standards. DAS published the first progress report in June 2023.

 

Over the past three years, data show that agencies aligned strategic planning with statewide priorities, improved customer service, increased employee engagement, resolved overdue audit findings, and advanced technology and modernization efforts. These efforts have contributed to cost savings and to a more responsive and responsible government. Regular, standardized data collection has created a shared framework for tracking progress, leading to greater accountability across state government and increased transparency for the public.

 

“State government has a responsibility to work efficiently, effectively, and with accountability to the people we serve,” Governor Tina Kotek said. “When I set these expectations three years ago, I wanted to create a clear standard for how agencies operate and a way to measure their work. But progress is not the finish line – I will continue pushing for a government that delivers better services, uses taxpayer dollars responsibly, and makes it easier for Oregonians to get what they need from their state government.”

 

Among areas of progress, some examples include:

  • Reducing operating costs: Co-locating agencies in state‑owned buildings and reducing reliance on private leases by the Department of Administrative Services have helped shrink Oregon’s office footprint by roughly 782,000 square feet since 2021, an 8% reduction. These changes generate about $12.9 million in annual savings. The Oregon Department of Transportation modernized its 30-year-old heavy truck permit program. Permit processing times dropped from days to minutes, carriers gained 24-hour access, auto-issuance of permits increased from zero to 45%, and call volumes also decreased by 45%. ODOT also eliminated 100,000 pages of paper annually, saving roughly $90,000 each year in materials costs alone, while reducing its environmental impact.
  • Removing red tape for businesses: The Department of Revenue redesigned its business registration workflow, dramatically reducing processing times from 30 days to two days. Customer calls decreased by 40% and approved applications increased by 10%. These improvements make it easier for Oregon businesses to open, expand, and operate, strengthening the state’s business climate.
  • Measuring audit progress through standardized reporting: Required agencies now report on audit twice per year, giving the Governor’s Office and the public visibility into audit findings and whether recommendations are being implemented. In the March 2026 Oregon Expectations Report, agencies reported 127 audit reports containing information on 787 recommendations. A consistent audit system ensures when problems are identified, agencies have a clear path to address them.
  • Making the state of Oregon a more competitive employer: Agencies took an average of 71 days to fill positions in 2023, and the statewide vacancy rate exceeded 14%. That same year, Governor Kotek directed agencies to monitor hiring timelines and maintain an average time to fill under 50 days. The metric starts when a recruitment opens and ends when a job offer is made. By the second quarter of 2026, agencies are exceeding the Governor’s goal for the first time, reducing the average hiring timeline to 49 days.
  • Developing new employees and increasing accountability: Partnering with labor unions, the Chief Human Resources Office implemented new statewide guidance for new employee orientation, customer service training, foundational manager training, performance feedback training, and benefits education. By 2026, participation rates in five-of-six categories increased over the rates at first measurement. Accountability improved at all levels, including among agency directors. By 2026, all directors on the job for a year or more completed evaluations known as Director 360s. In 2023, only 29 of 77 directors reported receiving a performance review within a year of service.
  • Creating a more engaged, higher performing workforce: The number of engaged state employees increased by 6% to a total of 42% in 2026, outpacing the national average of 31%. The Department of Consumer and Business Services increased its overall engagement score from 3.99 to 4.17, a dramatic increase. In large organizations, raising an aggregate score by 0.1 can represent hundreds of individual mindset shifts and lead to lower turnover rates. The Oregon Department of Human Services reduced turnover from approximately 11% to 8%, including declines among employees of color and first year staff.
  • Advancing diversity, equity, inclusion, and belonging: The Construction Contractors Board expanded access for Spanish speaking contractors and consumers. The agency now delivers multiple licensing and continuing education courses in Spanish, helping raise the Spanish exam pass rate from historic levels of about 30% to 56% as of June 2026. The Oregon Water Resources Department (OWRD) has advanced equity through its grant programs, providing more than $2.3 million since 2024 to low and moderate income domestic well users with water supply issues.
  • Poised to respond to emergencies and crises: Emergency preparedness across Oregon’s state government has advanced significantly over the last three years. Eighty-eight state agencies have now completed and submitted a Continuity of Operations Plan with the Office of Emergency Management. Only 42 agencies had such a plan in 2023, and many of them lacked sufficient detail.

Read the Oregon Agency Expectations: Three-Year Progress Report on the DAS website.

Progress Report: State Agencies Delivering On Governor Kotek’s Expectations - 10/05/26

Salem, OR — The Department of Administrative Services (DAS) released the Oregon Agency Expectations: Three-Year Progress Report on Tuesday, showcasing statewide improvements in customer service, performance, coordination, and accountability since Governor Tina Kotek established her agency expectations in 2023.

 

In January 2023, Governor Tina Kotek issued a letter outlining 11 expectations for how Executive Branch agencies manage employee performance, improve services, modernize systems, plan for the future, and ensure accountability. She also directed DAS to provide the structure, tools, and oversight needed to support agencies in meeting these standards. DAS published the first progress report in June 2023.

 

Over the past three years, data show that agencies aligned strategic planning with statewide priorities, improved customer service, increased employee engagement, resolved overdue audit findings, and advanced technology and modernization efforts. These efforts have contributed to cost savings and to a more responsive and responsible government. Regular, standardized data collection has created a shared framework for tracking progress, leading to greater accountability across state government and increased transparency for the public.

 

“State government has a responsibility to work efficiently, effectively, and with accountability to the people we serve,” Governor Tina Kotek said. “When I set these expectations three years ago, I wanted to create a clear standard for how agencies operate and a way to measure their work. But progress is not the finish line – I will continue pushing for a government that delivers better services, uses taxpayer dollars responsibly, and makes it easier for Oregonians to get what they need from their state government.”

 

Among areas of progress, some examples include:

  • Reducing operating costs: Co-locating agencies in state‑owned buildings and reducing reliance on private leases by the Department of Administrative Services have helped shrink Oregon’s office footprint by roughly 782,000 square feet since 2021, an 8% reduction. These changes generate about $12.9 million in annual savings. The Oregon Department of Transportation modernized its 30-year-old heavy truck permit program. Permit processing times dropped from days to minutes, carriers gained 24-hour access, auto-issuance of permits increased from zero to 45%, and call volumes also decreased by 45%. ODOT also eliminated 100,000 pages of paper annually, saving roughly $90,000 each year in materials costs alone, while reducing its environmental impact.
  • Removing red tape for businesses: The Department of Revenue redesigned its business registration workflow, dramatically reducing processing times from 30 days to two days. Customer calls decreased by 40% and approved applications increased by 10%. These improvements make it easier for Oregon businesses to open, expand, and operate, strengthening the state’s business climate.
  • Measuring audit progress through standardized reporting: Required agencies now report on audit twice per year, giving the Governor’s Office and the public visibility into audit findings and whether recommendations are being implemented. In the March 2026 Oregon Expectations Report, agencies reported 127 audit reports containing information on 787 recommendations. A consistent audit system ensures when problems are identified, agencies have a clear path to address them.
  • Making the state of Oregon a more competitive employer: Agencies took an average of 71 days to fill positions in 2023, and the statewide vacancy rate exceeded 14%. That same year, Governor Kotek directed agencies to monitor hiring timelines and maintain an average time to fill under 50 days. The metric starts when a recruitment opens and ends when a job offer is made. By the second quarter of 2026, agencies are exceeding the Governor’s goal for the first time, reducing the average hiring timeline to 49 days.
  • Developing new employees and increasing accountability: Partnering with labor unions, the Chief Human Resources Office implemented new statewide guidance for new employee orientation, customer service training, foundational manager training, performance feedback training, and benefits education. By 2026, participation rates in five-of-six categories increased over the rates at first measurement. Accountability improved at all levels, including among agency directors. By 2026, all directors on the job for a year or more completed evaluations known as Director 360s. In 2023, only 29 of 77 directors reported receiving a performance review within a year of service.
  • Creating a more engaged, higher performing workforce: The number of engaged state employees increased by 6% to a total of 42% in 2026, outpacing the national average of 31%. The Department of Consumer and Business Services increased its overall engagement score from 3.99 to 4.17, a dramatic increase. In large organizations, raising an aggregate score by 0.1 can represent hundreds of individual mindset shifts and lead to lower turnover rates. The Oregon Department of Human Services reduced turnover from approximately 11% to 8%, including declines among employees of color and first year staff.
  • Advancing diversity, equity, inclusion, and belonging: The Construction Contractors Board expanded access for Spanish speaking contractors and consumers. The agency now delivers multiple licensing and continuing education courses in Spanish, helping raise the Spanish exam pass rate from historic levels of about 30% to 56% as of June 2026. The Oregon Water Resources Department (OWRD) has advanced equity through its grant programs, providing more than $2.3 million since 2024 to low and moderate income domestic well users with water supply issues.
  • Poised to respond to emergencies and crises: Emergency preparedness across Oregon’s state government has advanced significantly over the last three years. Eighty-eight state agencies have now completed and submitted a Continuity of Operations Plan with the Office of Emergency Management. Only 42 agencies had such a plan in 2023, and many of them lacked sufficient detail.

Read the Oregon Agency Expectations: Three-Year Progress Report on the DAS website.