Cybersecurity Incident Involving City’s Emergency Alert System Vendor
- 12/09/25
The City’s emergency notification system vendor, OnSolve (Crisis24), experienced a cybersecurity incident that disrupted service nationwide and may have exposed some subscriber information tied to the public safety alert system, known as CodeRED. This incident is affecting multiple jurisdictions across the country and is not isolated to our community.
It is possible some of the following types of subscriber information may have been impacted that were used in CodeRED user profiles:
- Name
- Email address
- Password
- Phone number
- Address
No action is required for those who do not use a password for their CodeRED account. For individuals who created a password for CodeRED and uses that same password for other accounts, the City encourages users to change those passwords immediately. For users unsure about their CodeRED account password, please contact the vendors customer service at crsupport@crisis24.com.
Recommended Safety Tips for Community
As a precaution and reminder, community members are encouraged to:
• Avoid clicking links or opening attachments from unknown or unexpected senders.
• Use strong, unique passphrases for your accounts and never share passwords or verification codes.
• Monitor accounts for unusual activity.
Emergency notification services are functional. The City will continue to use multiple communication channels to share urgent public information and any updates regarding this incident will be shared as they become available on the City’s newsroom webpage.
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Cybersecurity Incident Involving City’s Emergency Alert System Vendor
- 12/09/25
The City’s emergency notification system vendor, OnSolve (Crisis24), experienced a cybersecurity incident that disrupted service nationwide and may have exposed some subscriber information tied to the public safety alert system, known as CodeRED. This incident is affecting multiple jurisdictions across the country and is not isolated to our community.
It is possible some of the following types of subscriber information may have been impacted that were used in CodeRED user profiles:
- Name
- Email address
- Password
- Phone number
- Address
No action is required for those who do not use a password for their CodeRED account. For individuals who created a password for CodeRED and uses that same password for other accounts, the City encourages users to change those passwords immediately. For users unsure about their CodeRED account password, please contact the vendors customer service at crsupport@crisis24.com.
Recommended Safety Tips for Community
As a precaution and reminder, community members are encouraged to:
• Avoid clicking links or opening attachments from unknown or unexpected senders.
• Use strong, unique passphrases for your accounts and never share passwords or verification codes.
• Monitor accounts for unusual activity.
Emergency notification services are functional. The City will continue to use multiple communication channels to share urgent public information and any updates regarding this incident will be shared as they become available on the City’s newsroom webpage.
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