City Of Richland Prepares For MyAccount Launch With Scheduled Utility Portal Outage
- 10/23/25
The City of Richland’s online Customer Service utility portal will be unavailable from October 24–27, 2025, as the City implements its new and improved utility billing portal, MyAccount. This planned outage is part of the transition from the current E-Care system to MyAccount.
“MyAccount represents an important upgrade to our customer experience,” said Irma Bottineau, Customer Experience Manager. “This system will offer residents and businesses a more intuitive, mobile-friendly, and flexible way to manage their utility accounts.”
During the planned outage, customers will not be able to access online utility services. However, the City has implemented several measures to minimize impacts during the transition:
- No utility disconnects or late fees will be applied during this time.
- In-person payments can be made at Richland City Hall (625 Swift Blvd., Monday-Friday, 8:00 a.m. – 5:00 p.m.) by cash or check.
- Autopay customers will have their payments processed as soon as the transition is complete.
- Staffed kiosks will be available in the lobbies of City Hall, the Richland Public Library, and the Richland Community Center the week of October 27th to assist customers with accessing the portal on-line.
The City has distributed additional email notices to current E-Care customers about the portal outage. The notices appear in inboxes addressed from “Customer Service” with the subject line “Important Portal Transition”. In addition, in the coming days emails will be sent with detailed instructions guiding customers through the MyAccount sign-in process.
Please note: Outage dates are subject to change depending on the progress of the implementation and any unforeseen technical issues. Real time updates will be made on the City’s Facebook page and on the home page of the City’s website (richlandwa.gov).
Key features of the new MyAccount portal include:
- A user-friendly interface with streamlined navigation.
- The ability to manage and view multiple accounts with a single login.
- A downloadable mobile app with customizable push notifications.
- The option to receive SMS text alerts about your account.
- Tools to view account details, compare usage rates, and make payments conveniently.
“We appreciate our customers’ patience as we make this important transition,” Bottineau added. “MyAccount is designed to enhance convenience and transparency while providing better tools for managing utility services.”
More information including a detailed MyAccount User’s Guide can be found by visiting richlandwa.gov/MyAccount.
City Of Richland Prepares For MyAccount Launch With Scheduled Utility Portal Outage
- 10/23/25
The City of Richland’s online Customer Service utility portal will be unavailable from October 24–27, 2025, as the City implements its new and improved utility billing portal, MyAccount. This planned outage is part of the transition from the current E-Care system to MyAccount.
“MyAccount represents an important upgrade to our customer experience,” said Irma Bottineau, Customer Experience Manager. “This system will offer residents and businesses a more intuitive, mobile-friendly, and flexible way to manage their utility accounts.”
During the planned outage, customers will not be able to access online utility services. However, the City has implemented several measures to minimize impacts during the transition:
- No utility disconnects or late fees will be applied during this time.
- In-person payments can be made at Richland City Hall (625 Swift Blvd., Monday-Friday, 8:00 a.m. – 5:00 p.m.) by cash or check.
- Autopay customers will have their payments processed as soon as the transition is complete.
- Staffed kiosks will be available in the lobbies of City Hall, the Richland Public Library, and the Richland Community Center the week of October 27th to assist customers with accessing the portal on-line.
The City has distributed additional email notices to current E-Care customers about the portal outage. The notices appear in inboxes addressed from “Customer Service” with the subject line “Important Portal Transition”. In addition, in the coming days emails will be sent with detailed instructions guiding customers through the MyAccount sign-in process.
Please note: Outage dates are subject to change depending on the progress of the implementation and any unforeseen technical issues. Real time updates will be made on the City’s Facebook page and on the home page of the City’s website (richlandwa.gov).
Key features of the new MyAccount portal include:
- A user-friendly interface with streamlined navigation.
- The ability to manage and view multiple accounts with a single login.
- A downloadable mobile app with customizable push notifications.
- The option to receive SMS text alerts about your account.
- Tools to view account details, compare usage rates, and make payments conveniently.
“We appreciate our customers’ patience as we make this important transition,” Bottineau added. “MyAccount is designed to enhance convenience and transparency while providing better tools for managing utility services.”
More information including a detailed MyAccount User’s Guide can be found by visiting richlandwa.gov/MyAccount.
