In-person services update from the City of Hillsboro as of March 1, 2021:
Utility Billing, Municipal Court, Development Services, and Permitting Support are now available in person inside the Hillsboro Civic Center. The building's first and fourth floors are open as of March 1, 2021, with COVID-19 health and safety precautions.
Utility Billing has reopened for phone and in-person services Monday through Friday, 8 am to 5 pm.
Utility Billing services are also available online or by phone:
Support for Customers Affected by COVID-19
Having trouble paying your utility bill? Visit our Utility Assistance webpage to see if you qualify for the City’s flexible payment plan or bill relief options.
Water and utility services from the City of Hillsboro will not be discontinued during this time. In addition, the City has stopped charging late fees on past due bills and is extending payment arrangements with customers who are unable to pay their bills when due. Please contact our Utility Billing staff at 503-681-6163 to set up a payment arrangement.
Customers will continue to receive bills notifying them of the balance owed.
The Community Development Department and its Building, Planning, and Transportation Systems Divisions are currently open for in-person services Monday through Friday, 8 am to 5 pm. We continue to provide services online or by phone.
Please contact us for additional information.
For your safety and convenience, applications and check payments can also be placed in the Utility Billing Dropbox, located in the South Civic Center Parking Lot at the corner of SE Washington St. and E. Main St. The documents must be in a sealed envelope clearly labeled with the appropriate division. This dropbox is checked twice daily.
Municipal Court has reopened for phone and in-person services Monday through Friday, 8 am to 5 pm and will resume arraignments and trials in the near future. If your court date was postponed during the closure, you will receive a notification in the mail with your new appearance date. You may also call 503-681-6157 for more information.
Visit our Municipal Court webpage to learn how to handle your citation without appearing in person.
Continuing Essential Services
Reopening City Facilities
The continued closure of many facilities and careful reopening of others balance the City’s prioritization of the health and well-being of employees and the community at large with City employees’ role as trusted public servants.
Essential City services that have continued uninterrupted during the COVID-19 pandemic include:
City phones continue to be answered and employees continue to work remotely whenever possible.